Account Manager II - Wholesale

Lumen; Honolulu (HI); On-site; USD 69,000 - 92,000; Full time

Job summary

Lumen in Honolulu is seeking an experienced Wholesale Account Manager to drive revenue growth within an assigned base of wholesale accounts. You will hunt for new opportunities, expand relationships, and coordinate with cross-functional teams to deliver solutions across IP/data, wireless, and voice services.

The role requires strong prospecting, relationship building with multi-threaded stakeholders, solid negotiation skills, and a disciplined approach to pipeline management.

Qualifications

• 5+ years of B2B field sales experience
• Experience in telecom or technology sales
• Proven track record meeting/exceeding quotas
• Proficient in CRM tools, esp. Salesforce

Responsibilities

• Develop and execute account plans for hunting and expansion
• Identify, qualify, bid, negotiate, and close new opportunities
• Prospect via cold calling, email outreach, social selling, events
• Expand wallet share through cross-sell and upsell with overlay team
• Build multi-threaded relationships with decision makers
• Create proposals and pricing configurations with internal teams
• Drive end-to-end sales cycle from prospecting to delivery
• Maintain weekly forecast and CRM hygiene

Skills

Hunter mindset

Quota attainment

Negotiation

Prospecting

Tools

Salesforce

MS Office

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Wholesale Account Manager is responsible for driving revenue growth within an assigned base of wholesale accounts. This role focuses on hunting for new opportunities within existing relationships, uncovering new buying centers, and expanding the breadth of solutions adopted. The position is accountable for pipeline development, opportunity management, forecast accuracy, and quota attainment.

The Main Responsibilities

• Develop and execute account plans focused on hunting and expansion within the assigned base.
• Identify, qualify, bid, negotiate, and close new sales opportunities to meet and exceed sales and revenue targets.
• Prospect proactively via cold calling, email outreach, social selling, networking, customer meeting, and events.
• Expand wallet share through cross-sell and up-sell motions with sales overlay team, uncover new buying centers and stakeholders.
• Build multi-threaded relationships with decision makers and influencers to gain strategic positioning.
• Create proposals, statements of work, and pricing configurations in collaboration with internal teams.
• Drive the end-to-end sales cycle including working with solution engineers, post-sales order submission, and service delivery coordination.
• Maintain accurate weekly forecast and pipeline funnel; ensure CRM hygiene and data integrity.
• Provide market and customer insights to sales leadership regarding trends and competitive activity.
• Demonstrate solid knowledge of the company’s product suite and stay current on emerging technologies.

What We Look For in a Candidate

• 5+ years of B2B field sales experience; telecom or technology sales strongly preferred.
• Proven success meeting/exceeding sales quotas with a hunter mindset and disciplined prospecting habits.
• Working knowledge of wholesale wireless, IP/data, and voice/network services.
• Strong communication skills (written, verbal, and formal presentation); proficiency in closing and negotiating.
• Self‑motivated, proactive, and results‑oriented; able to work independently and manage multiple priorities.
• Proficient in Microsoft Office and CRM tools; Salesforce experience preferred.
• Working knowledge of selling IP, data, and voice network services

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$65,793 - $87,715 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$69,080 - $92,106 in these states: CO HI MI MN NC NH NV OR RI

$72,368 - $96,487 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

#LI-Remote

#LI-LC3

What to Expect Next

Requisition #: 343754

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq). Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.