Personal Lines Account Manager II

Marsh McLennan Agency; Myrtle Beach (SC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is hiring for an Account Manager I in a Hybrid role. You will support Producers and Marketing Account Executives by marketing and servicing new and renewal business, and maintaining knowledge of coverages, carrier guidelines, underwriting, and legislative changes to foster client and carrier relationships.

The role emphasizes renewal management, client service, and collaboration with internal teams to present renewals and explore market options.

Qualifications

• Two plus years of industry-specific experience.
• LOB designations (a plus).

Responsibilities

• Build and maintain key client and carrier relationships by phone, email and in person.
• Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving.
• Monitor and manage the renewal process for assigned clients and provide analysis and coverage recommendations.
• Coordinate meetings to present renewals and supporting documents to gain acceptance or explore market options.
• Prepare marketing information or provide required information to a marketing person.
• Schedule and conduct teammate meetings and complete the implementation process.
• Prepare and deliver all applicable forms to clients.
• Use client management systems to update policies, log activities, and track follow-ups.
• Provide administrative support on special projects and new ideas/ services.
• Attend seminars and carrier meetings to stay informed on products and legislative changes.

Skills

Client relationships

Account servicing

Renewal management

Job description

Account Manager I (Hybrid)

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Private Client Advisor at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life.

As our Account Manager I, you will support Producer and Marketing Account Executive, if applicable, by marketing and servicing new and renewal business. Be knowledgeable of applicable coverages, carrier guidelines, underwriting and legislative changes, to maintain relationships with clients and carrier representatives.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Build and maintain key client and carrier relationships by phone, email and in person.
• Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.
• Work with Producer and/or Marketing Account Executive to monitor and manage the renewal process for assigned clients. Provide analysis and recommendation of coverage needs to present to client.
• Coordinate meetings with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
• Prepare marketing information or provide required information to a marketing person.
• Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process.
• Prepare and deliver all applicable forms to clients.
• Become proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
• Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/ services, as requested.
• Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
• Other duties and responsibilities as requested by management.

These additional qualifications are a plus, but not required to apply:

• Two plus years of industry-specific experience
• LOB designations

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well‑being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw.

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.