Account Manager II

Blackhawk Network; Blackhawk (CA); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k with employer match

Medical

Dental

Vision

12 paid holidays

Sick pay

Life insurance

Disability insurance

Flexible spending accounts

Wellness benefits

Flexible time off

Job summary

Blackhawk Network is seeking an Account Manager II to manage retail clients within the Alliance and support the Go-To-Market team across omnichannel initiatives. You will collaborate with Strategic Relationship Managers to complete operational activities, coordinate program implementations, and maintain strong client relationships.

Requirements include 2+ years in account/project/client services, excellent MS Office skills, and the ability to travel ~10%.

Qualifications

• 2+ years’ experience of account management, project management, client services preferred.
• Experience with relationship development and management. Proven ability to build and maintain trust with clients.
• Demonstrate initiative and sound decision-making skills.
• Comfortable managing day-to-day responsibilities with minimal instruction.
• Ability to influence effectively across business functions.
• Demonstrated presentation skills.
• Demonstrate project management and logistics skills, with a proven ability to implement programs on time, according to specifications, and within budget.

Responsibilities

• Manage primarily mid-tier accounts and communicate directly with partners on a regular basis.
• Manage all operational activities related to program management, including product setup and testing, coordination and oversight of resets and project execution, merchandising coordination, and internal account maintenance.
• Collaborate with cross-functional teams to execute initiatives, address partner concerns, and develop solutions to challenges.
• Pull and analyze data to support client meetings; participate in client calls and attend in-person client meetings.
• Manage operational activities related to the procurement, distribution, and fulfillment of promotional programs for alliance partner stores, and ensure that marketing deliverables are completed.
• Learn new product lines and develop an understanding of the various solutions offered to our partners.
• Be available to travel approximately 10% of the time.

Skills

Account management

Project management

Client services

Relationship management

Communication

Presentation skills

Time management

Cross-functional collaboration

Travel readiness

Education

Bachelor's Degree Preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Overview

The Account Manager II is responsible for managing retail clients within the Blackhawk Network Alliance and supporting the Go-To-Market (Sales) team in implementing a variety of omnichannel sales initiatives. Current alliance programs include gift cards, telecommunications products, prepaid financial cards, and other branded payment solutions. The Account Manager II works primarily with Strategic Relationship Managers to complete the operational activities associated with each executable initiative. This role also requires frequent interaction with clients, cross functional teams, and other stakeholders through regularly scheduled zoom/team meetings, potential on-site meetings, and other forms of communication.

Responsibilities

• Manage primarily mid-tier accounts and communicate directly with partners on a regular basis
• Manage all operational activities related to program management, including product setup and testing, coordination and oversight of resets and project execution, merchandising coordination, and internal account maintenance.
• Collaborate with cross-functional teams to execute initiatives, address partner concerns, and develop solutions to challenges.
• Pull and analyze data to support client meetings; participate in client calls and attend in-person client meetings
• Manage operational activities related to the procurement, distribution, and fulfillment of promotional programs for alliance partner stores, and ensure that marketing deliverables are complet
• Learn new product lines and develop an understanding of the various solutions offered to our partners.
• Be available to travel approximately 10% of the time.

Qualifications

Knowledge and Skills Required

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills, including effective time management and the ability to manage multiple priorities.
• Experience with relationship development and management. Proven ability to build and maintain trust with clients
• Demonstrate initiative and sound decision-making skills
• Comfortable managing day-to-day responsibilities with minimal instruction.
• Ability to influence effectively across business functions.
• Demonstrated presentation skills.
• Demonstrate project management and logistics skills, with a proven ability to implement programs on time, according to specifications, and within budget.
• Ability to understand and manage the technical details of various programs and clearly explain key elements to partners.
• Comfortable working with complex and intangible product concepts that are not yet fully formed.

Experience Required

• 2+ years’ experience of account management, project management, client services experience preferred
• Bachelor's Degree Preferred or equivalent experience

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

Salary Range for all U.S. Residents (excluding Alaska, California, North Dakota, South Dakota): $59,700.00 to $65,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.