Account Manager I, Commercial Lines

HUB International; Bothell (WA); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses and commissions

Job summary

HUB International in Washington state is seeking an Account Manager I to professionally service clients, manage renewals, and support brokers. You will handle coverage questions, process renewals, review quotes, and maintain strong client relationships.

The role requires licensing, two to five years of insurance experience, and a commitment to broker standards. A competitive benefits package accompanies this position.

Qualifications

• Two or more years insurance brokerage or property casualty insurance experience in an account management role preferred.
• P & C Insurance Producer License required.
• Current with all necessary CE credits in required lines and states.

Responsibilities

• Service day-to-day client needs including coverage questions and policy changes.
• Manage renewal process: obtain updates, marketing, pricing, quotes, and invoicing.
• Review quotes to ensure all insurance requirements are included.
• Maintain client relationships and ensure satisfaction.
• Coordinate with Associate Account Managers to balance workload.
• Negotiate coverage with underwriters and maintain policy accuracy.

Skills

Exceptional customer service skills

Strong reading comprehension

Strong data entry skills

Strong written and oral communication

Strong organization and follow up

Teamwork

Proficient in Word, Excel, Outlook

EPIC Agency Management System

Education

High school or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet usage

Job description

About Hub

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected—through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Opportunity

The Account Manager I manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Manager I is responsible to follow our best practices and broker standards.

Duties & Responsibilities

• Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing.
• Review quote documents to ensure all insurance requirements are included in quote proposal.
• Manage the client relationship ensuring satisfaction.
• Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate.
• Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters.
• Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders.
• Responsible to set up and maintain electronic records.
• Use best practices and internal broker standards for service and maintenance of client files and information.
• Training and collaboration with team members to share and educate on coverage, exposures and client knowledge.
• Other duties as assigned.

Qualifications

• Two or more years insurance brokerage or property casualty insurance experience in an account management role preferred.
• High school or equivalent.
• P & C Insurance Producer License required.
• Current with all necessary CE credits in required lines and states.

Knowledge / Skills / Abilities

• Exceptional customer service skills.
• Strong reading comprehension and analysis skills.
• Strong data entry skills.
• Strong written and oral communication skills.
• Strong organization and follow up skills.
• Ability to effectively work in a team environment.
• Proficient in Word, Excel, Outlook, and internet utilization.
• Applied EPIC Agency Management System experience preferred but not required.

Working Conditions And Physical Demands

• The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• While performing the duties of this job, the employee is regularly required to sit; use hands, fingers, and talk or hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision on computer monitor.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Compensation and Benefits

The expected salary range for this position is $32–$36 per hour, depending on geographical location and impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health, dental, vision, life, disability insurance, FSA, HSA and 401(k) accounts, paid time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department & Application Info

Department: Account Management & Service
Required Experience: 2–5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.