Account Manager I

Capital Lumber Company; Tacoma (WA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Medical, Dental, Vision Insurance

401(k) Plan with Match

Employee Assistance Program

Tuition Reimbursement

Wellness Program

Job summary

Capital Lumber Company in Tacoma seeks an Account Manager for our Tacoma Branch to oversee customer accounts, sell products, answer questions, and resolve issues. You will manage existing accounts and establish new ones, with a focus on service and value delivery.

The role requires a Bachelor's degree in Business or related field and strong communication, negotiation, and relationship-building skills. Knowledge of the lumber industry is a plus, with opportunities for growth and advancement

Qualifications

• Bachelor's degree in Business or related field is typically required.
• Experience in account management or sales is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Sell/market company products and services to existing and new customers.
• Quote and negotiate product prices on behalf of the company.
• Manage, service, and resolve issues for customer accounts.
• Develop and maintain strong customer relationships and strategic plans.

Skills

Relationship building

Account management

Negotiation

Customer service

Communication

Strategic planning

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

At Capital, we know that a building is only as strong as the materials it’s made of. And we also know that a company is only as strong as the employees who keep it running. Because of this, we value more than just delivering the best products. We value investing in the best people.At Capital, we have over 75 years of success behind us, but we need innovative and dedicated employees to take us into the future. When you join the Capital team, you’re empowered to succeed, encouraged to grow, and rewarded for your hard work.Position Summary: We are currently looking for an Account Manager for our Tacoma Branch. This position oversees the management of customer accounts; services customers by selling products, fielding questions, and resolving customer’s issues. Services existing accounts and also establishes new accounts. $75K to $110K Annual DOE.Key CompetenciesBuilding Collaborative RelationshipsInnovation / CreativityAdaptabilityDeveloping Self & OthersPrincipal Accountabilities & Deliverables for Account ManagerSell/market Company products and services using all communication methods provided and within the parameters set by the CompanyQuote and negotiate product prices on behalf of the Company to customers, using independent judgment and discretion based on knowledge of current market conditions and other factorsReceive customer questions, concerns and complaints and exercise judgment and discretion to resolve them on behalf of the CompanyCollect and disperse information relevant to the customer’s and company’s needs and use that information to provide superior customer serviceContinually analyze customer base and manage according to the best return on time investedActively participate in strategic planning and annual budgeting by accountComplete training courses, classes and seminars as assignedMaintain on-going product knowledge meetings for your customersPerform product maintenance through cycle counts as necessary for specialty item inventoryPerform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employmentEducation / Experience and SkillsTypically requires a Bachelor's degree in Business or related fieldUnderstanding or knowledge of lumber industry and the company products and servicesAbility to model the Capital values and to provide innovative solutionsAbility to effectively communicate, motivate and engage commitment of customers and team membersAbility to drive and be accountable for results in a fast paced environmentAbility to multi-task and have multiple projects going simultaneouslyA strong sense of urgency for goal achievementResults focused with ability to make quick decisions to changing conditionsStrong follow-up is necessary on tasks to ensure proper resultsDetail-oriented with ability to handle details quickly, correctly and efficientlyAbilitiesMust be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workdayMust be able stoop, kneel, crouch, or crawl 5% or less of the workdayMust be able to talk, see, hear, concentrate, think, learn and reason for all of the workdayMust be able to sit and walk or otherwise move around for prolonged periods of time throughout the workdayMust be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workdayWork EnvironmentWork is performed indoors in a climate controlled environmentOur BenefitsWe are in the people business, we just happen to sell lumber... so you can have GREAT BENEFITS!Paid Time Off (Sick, Vacation, Volunteer Time Off)9 Paid HolidaysMedical, Dental, and Vision InsuranceTeleDocBest DoctorsCompany Paid Life and Disability InsurancePet Insurance401(k) Plan with Match PercentageEmployee Assistance ProgramHearing ServicesTuition ReimbursementSmart DollarWellness Program through Vitality with program completion incentive towards medical premium