Account Manager (Hybrid)

Uniti Group Inc.; Des Moines (IA); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Base salary + commissions

Medical, Dental, Vision

401(k) with company match

Professional development

Job summary

Kinetic, a business unit of Uniti Group Inc., seeks a strategic Account Manager to oversee a portfolio of B2B clients in Des Moines, IA, ensuring our multi-gig fiber, hosted voice, and SD-WAN services meet client needs.

The role focuses on growth, retention, ROI demonstrations, and close collaboration with Sales Engineering; travel within the territory is required, with a competitive base salary and commissions.

Qualifications

• 3+ years of experience in Telecom, ISP, or technology sales/account management.
• Knowledge of fiber-optic connectivity and VoIP is highly preferred.
• Proven track record meeting expansion and retention targets in B2B.
• Strong negotiation and communication skills.

Responsibilities

• Serve as the dedicated consultant for a book of B2B accounts, ensuring service meets operational demands.
• Identify opportunities to upgrade client infrastructure and upsell services.
• Manage the contract renewal lifecycle to minimize churn.
• Lead regular account reviews to demonstrate value and ROI.
• Collaborate with Sales Engineering and Support to ensure seamless delivery.

Skills

Telecom sales

Account management

Upsell & renewals

CRM proficiency

Tools

Salesforce

Job description

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi‑Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com

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About This Role

What You’ll Do

• Strategic Portfolio Management: Act as the dedicated consultant for a book of B2B accounts, ensuring Kinetic’s suite of services meets their unique operational demands.
• Expansion & Upselling: Identify opportunities to upgrade client infrastructure, moving businesses to high-speed fiber, implementing advanced SD-WAN solutions, or expanding hosted voice services.
• Retention & Renewals: Proactively manage the contract renewal lifecycle, utilizing a deep understanding of the telecom landscape to mitigate churn and ensure long-term loyalty.
• ROI Advocacy: Conduct regular account reviews to showcase the reliability and value of the Kinetic network, aligning our technology with the client’s growth plans.
• Technical Liaison: Work closely with Sales Engineering and Support teams to ensure seamless service delivery and resolve complex technical inquiries.

What You Bring

• Industry Expertise: 3+ years of experience in Telecom, ISP, or Technology sales/account management. Knowledge of fiber-optic connectivity and VoIP is highly preferred.
• Growth Mindset: A proven track record of meeting or exceeding expansion (upsell) and retention targets within the B2B sector.
• Negotiation Skills: Ability to navigate complex contract renewals and present technical value propositions to business owners and IT Directors.
• CRM Proficiency: Experience managing a sales pipeline and forecasting within CRM platforms (e.g., Salesforce).
• Regional Focus: A strong understanding of the local business market and the ability to travel within the territory as needed.

Why Join Kinetic?

• Competitive base salary with an aggressive commission structure for upselling and renewals.
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with company match.
• The chance to represent a leading-edge fiber network backed by a brand committed to community and innovation.
• Professional development opportunities in the fast-paced telecommunications industry.

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.