Account Manager - HOMES/HEAR Program

APTIM; Minnesota; On-site; USD 75,000 - 95,000; Full time

Job summary

A leading energy solutions provider is seeking an experienced Account Manager based in North Carolina. Responsibilities include driving engagement with stakeholders, promoting energy efficiency programs, and managing projects. Ideal candidates will have a Bachelor's degree and over 5 years in the industry. The role offers opportunities for travel within North Carolina and also requires excellent communication and project management skills.

Benefits

Flexibility in work schedule

Professional development opportunities

Collaborative work environment

Qualifications

• 5+ years of industry experience required.
• Knowledge of energy efficiency and electrification programs.
• Ability to manage competing priorities with established deadlines.

Responsibilities

• Work with an energy efficiency team to ensure successful project execution.
• Connect with organizations to promote HOMES/HEAR offerings.
• Lead presentations at conferences about HOMES/HEAR programs.

Skills

Energy efficiency knowledge

Stakeholder management

Project management

Communication skills

Education

Bachelor's degree

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Overview

APTIM's Energy Transition is seeking an experienced Account Manager. This position is based in North Carolina and serves as a primary conduit to the market providing education and collaboration to stakeholders on behalf of the HOMES/HEAR program. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program (HOMES) and the Home Electrification and Appliance Rebate Program (HEAR). The Account Manager will be responsible for networking with customers and stakeholders to drive program performance and goal attainment. Residential program knowledge and technical expertise in energy efficiency and electrification is required. This role will report to the Program Manager.

APTIM's Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects exceeding expectations and meeting the unique needs for our clients.

The successful candidate will immediately assume an active role supporting the planning and operational activities for the programs. The Account Manager is responsible for utilizing existing community partners and building a network of stakeholders and customers targeting energy efficiency projects that align with the HOMES/HEAR program. The Account Manager will be expected to engage with organizations proactively to understand their unique goals and challenges and communicate how the HOMES/HEAR programs can support those goals and challenges. This position will be a critical member of the team by informing overarching strategic direction and driving new initiatives and energy savings.

This position is based in North Carolina and will have frequent day travel within specific territories. There is the opportunity for travel outside of the area, sporadically, for conferences, events, and continuing education. The Account Manager must be a critical thinker, able to manage multiple tasks, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues, stakeholders, and partners. The role requires a person who is accountable, process driven, detail-oriented, and pragmatic. Individuals in this role will be expected to embrace a collaborative approach, take ownership of their workspace, and find solutions to challenges as they arise and be highly flexible to adjust to program needs. In this role, you will be working with others who are passionate about clean energy, energy efficiency, and making a positive impact on the industry.

Key Responsibilities / Accountabilities

• Work as part of an energy efficiency and electrification team ensuring the administration, implementation, and verification of federally funded energy efficiency projects are successfully executed.
• Develop reporting that aligns with DOE requirements and provides operations leadership insights to improve operations.
• Identify opportunities to leverage existing or potential organizations to produce qualified leads, layer services/rebates and/or improve the customer experience, driving project participation.
• Connect regularly with organizations via phone, email, virtual platforms, and face-to-face discussions to ensure they are current on HOMES/HEAR offerings and efforts, and to gain the organizations perspective on issues relating to the programs.
• Lead and project manage initiatives that drive toward improved customer experience and participation in programs.
• Develop and lead presentations promoting HOMES/HEAR programs at various conferences, community events, or professional organizations.
• Respond to direct inquiries and requests made by customers, organizations, and stakeholders in a timely manner.
• Deliver supporting information, collateral, and contacts to partners to support deepened customer engagement.
• Be attuned to broad regulator, policy, and economic concerns impacting programs and bring these perspectives to program leadership.
• Perform field QAQC as needed within assigned territory.
• Frequent day travel and occasional overnight (depending on conferences, training or other opportunities).
• All other duties as assigned.
• Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications

• Bachelor's degree from an accredited four-year college or university or equivalent work experience.
• 5+ years of industry experience required.
• Knowledge of energy efficiency and electrification programs.
• Experience working with stakeholders such as businesses, contractors, utilities, CBOs, community leaders, retailers, program implementers, manufacturers or distributors of energy-efficient equipment or services.
• Strong service orientation with the ability to work across multiple departments and units within an organization, external clients, and multiple stakeholders.
• Detail-oriented with excellent time management, project management, and follow-through; creative problem solver with strong analytical abilities.
• Ability to absorb information from multiple parties and formulate necessary communications or decisions quickly.
• Conceptual understanding of energy efficiency, electrification, renewable energy, and relevant equipment, technologies, and building practices for residential customers.
• Strong written and oral communication skills.
• Experience in the use of typical productivity software tools.
• Strong quantitative and analytic capabilities to interpret data and solve practical problems.
• Exceptional relationship management skills.
• Ability to travel within North Carolina regularly and occasionally out-of-state.
• Self-starter with organization and the ability to manage competing priorities with established deadlines.
• Commitment to fostering a collaborative work environment within the team and broader organization.
• Proficient in Microsoft Office software — Excel, Word, PowerPoint, Outlook, and SharePoint.

Desired / Preferred Qualifications

• Professional experience working with a wide variety of stakeholders, such as state, local and federal governments, for-profit and non-profit organizations, utilities, multifamily properties and others.
• CEM, BPI, QCI, PMP, or similar certification.
• 3+ years' experience in the energy efficiency industry.

About Aptim

APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.

What You Can Expect From APTIM

• Work that is worthy of your time and talent
• Respect and flexibility to live a full life at work and at home
• Dogged determination to deliver for our clients and communities
• A voice in making our company better
• Investment into your personal and professional development