Account Manager, Group Sales - North America

Millennium Hotels and Resorts; Boston (MA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company M

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program

Job summary

Millennium Hotels & Resorts - Corporate in Chicago and across North America seeks a Regional Assistant Chief Engineer to provide technical leadership and operational oversight across the North American portfolio, guiding hotel Chief Engineers and regional leadership to maintain safe, efficient facilities.

You'll drive asset management, preventive maintenance, capital projects, energy programs, and safety compliance, while developing talent and promoting best practices across properties.

Qualifications

• Extensive regional/hotel engineering leadership experience.
• Experience managing capital projects and budgets.
• Strong knowledge of HVAC, electrical, life-safety systems.
• Ability to travel 40–60% across North America.
• Professional certifications are an advantage.

Responsibilities

• Provide technical leadership and oversight for North American portfolio.
• Support Chief Engineers and regional leadership.
• Promote preventive maintenance, asset management.
• Lead capital projects planning, budgets, and execution.
• Drive energy management, sustainability, and continuous improvement.
• Ensure safety, compliance, and risk management.
• Mentor and develop engineering staff.

Skills

Leadership

People development

Project management

Strategic thinking

Stakeholder management

Travel readiness

Tools

CMMS

Work-order management

Energy-management platforms

Microsoft Office / Google Workspace

Job description

Millennium Hotels & Resorts - Corporate

Reports To: Regional Director of Engineering - North America

Location: Chicago, IL | Denver, CO

Employment Type: Full-time

Salary Range: $120,000 - $130,000 annually

Join the Team at Millennium Hotels & Resorts

At Millennium Hotels & Resorts, we are driven by a commitment to excellence, innovation, and delivering exceptional hospitality experiences across a global portfolio. Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success.

About Corporate Operations

Our corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio.

This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit - Taking ownership and acting with agility
• Innovation - Continuously improving how we operate and serve
• Progressive & Solutions-Oriented - Staying adaptable and focused on results

About the Role: Regional Assistant Chief Engineer - North America

As the Regional Assistant Chief Engineer - North America, you will support the Regional Director of Engineering in providing technical leadership and operational oversight across Millennium Hotels & Resorts' North American portfolio.

This role serves as a key resource to hotel Chief Engineers, General Managers, and regional leadership, helping ensure that our hotels maintain safe, efficient, reliable, and well-maintained facilities while meeting Millennium standards and applicable regulatory requirements.

Your Impact

You will help strengthen engineering performance across the region by providing technical guidance, developing engineering talent, identifying opportunities for improvement, and supporting consistent standards across the portfolio.

You will serve as a trusted technical resource and escalation point for complex engineering, facilities, life-safety, compliance, and building systems matters while partnering closely with hotel and corporate leadership.

Your leadership will help ensure our hotels are safe, efficient, operationally sound, and positioned for long-term success.

What You'll Be Doing

Regional Engineering Leadership

• Support the Regional Director of Engineering in providing technical leadership and oversight to Chief Engineers and engineering teams across the North American portfolio
• Serve as a technical resource, advisor, and escalation point for complex engineering and facilities issues
• Promote consistency in engineering practices, preventive maintenance, asset management, and operational standards across hotels
• Support regional engineering initiatives and contribute to the development and implementation of best practices
• Provide coverage and leadership support for the Regional Director of Engineering as needed

Asset Management & Engineering Operations

• Monitor the condition, reliability, and performance of hotel buildings, equipment, and critical infrastructure
• Conduct and participate in property visits, engineering audits, technical assessments, and facility condition reviews
• Identify operational risks, deferred maintenance, and opportunities to improve asset performance
• Review property engineering performance and develop recommendations and corrective action plans
• Support hotel engineering leaders in establishing effective preventive and predictive maintenance programs
• Promote consistent use of CMMS, work-order management, maintenance tracking, and reporting systems

Capital Projects & Financial Management

• Assist with the development, review, prioritization, and execution of annual capital expenditure plans
• Support major renovations, equipment replacements, building-system upgrades, and other capital projects
• Partner with Operations, Design & Construction, Procurement, and hotel leadership to support effective project planning and execution
• Review project scopes, technical specifications, budgets, and timelines
• Help ensure capital investments are aligned with operational priorities, asset needs, guest experience, and long-term value
• Support engineering leaders in managing departmental budgets and controlling maintenance and utility costs

Energy, Sustainability & Continuous Improvement

• Champion energy management, sustainability, and utility-cost reduction initiatives across the portfolio
• Analyze energy and utility consumption and identify opportunities for improved efficiency
• Support implementation of sustainability programs and engineering best practices aligned with Millennium's corporate goals
• Identify opportunities to leverage technology, automation, and innovative engineering solutions to improve efficiency and reduce operating costs
• Promote a culture of continuous improvement and solutions-oriented problem solving

Safety, Compliance & Risk Management

• Monitor compliance with company standards, applicable building codes, fire and life-safety requirements, environmental regulations, and other applicable laws and regulations
• Support hotel engineering teams in maintaining safe operating environments for guests and employees
• Assist with technical reviews related to fire/life-safety systems, emergency systems, building infrastructure, and critical equipment
• Identify potential operational and safety risks and recommend appropriate corrective actions
• Promote a strong culture of safety, accountability, documentation, and regulatory compliance

People Leadership & Development

• Support the recruitment, onboarding, training, coaching, and development of Chief Engineers and key engineering personnel
• Partner with hotel leadership to strengthen engineering talent and succession planning
• Provide technical guidance and mentorship to engineering leaders
• Share knowledge, best practices, and innovative solutions across the regional engineering community
• Foster a culture of accountability, collaboration, continuous learning, and professional growth

Collaboration & Stakeholder Management

• Build strong working relationships with General Managers, hotel leadership, ownership representatives, corporate departments, vendors, contractors, and service providers
• Partner with regional Operations, Design & Construction, Procurement, Finance, and other corporate functions on engineering-related initiatives
• Communicate technical information and recommendations effectively to both technical and non-technical stakeholders
• Represent the Engineering function with professionalism and a solutions-oriented approach

Requirements

• Extensive progressive experience in hotel or hospitality engineering and facilities management, with significant multi-property, regional, or corporate engineering experience preferred
• Strong technical knowledge of HVAC, electrical, plumbing, fire and life-safety systems, building automation, and vertical transportation systems commonly found in full-service hotels
• Proven experience managing capital projects, budgets, and preventive maintenance programs
• Familiarity with North American building codes, energy codes, regulatory requirements, and hospitality brand standards. Experience with Millennium Hotels & Resorts is a plus
• Excellent leadership, communication, and stakeholder-management skills, with the ability to influence and collaborate across teams without direct reporting authority
• Proficiency with computerized maintenance management systems (CMMS), work-order management systems, energy-management platforms, and Microsoft Office or Google Workspace
• Willingness and ability to travel extensively across North America, typically 40-60%, based on business needs
• Professional certifications such as Certified Energy Manager (CEM), LEED Accredited Professional (LEED AP), Certified Facility Manager (CFM), or equivalent credentials are considered an advantage

Core Competencies

• Technical expertise and problem-solving
• Leadership and people development
• Project management and financial acumen
• Results orientation and operational excellence
• Collaboration and communication
• Safety, risk management, and regulatory compliance
• Continuous improvement and sustainability focus

Working Conditions

This is a regional leadership role requiring significant travel between Millennium Hotels & Resorts properties throughout North America.

The position involves a combination of office-based strategic planning, property visits, technical assessments, and on-site engagement with hotel engineering teams and leadership.

Occasional evening and weekend availability may be required to support emergencies, critical operational matters, major capital projects, and other business needs. The role requires flexibility, adaptability, and the ability to manage competing priorities across multiple properties.

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking a job—you're joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you're behind the scenes or on the front line, your work makes an impact. If you're ready to learn, grow, and be part of something meaningful, we'd love to meet you.