Account Manager - Ground Operations

lliance Ground International; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Medical/dental/vision

Uniforms provided

On-the-job training

Employee assistance program

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking an Account Manager to oversee cargo and ground account operations in a fast-paced aviation environment. You will coordinate activities, ensure safety, regulatory compliance, and excellent service to airlines and customers.

The role emphasizes policy implementation, training oversight, KPI monitoring, and proactive problem resolution. Candidates should have strong leadership, communication, and logistical coordination skills and be able to work

Qualifications

• Experience in people management and planning/organizational skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication in English.

Responsibilities

• Establish, implement and maintain departmental policies and procedures for safe cargo/ground operations.
• Direct and coordinate activities related to cargo/ground account operations.
• Audit cargo operations and ensure regulatory compliance and customer satisfaction.
• Develop and implement training and manuals; oversee KPI reporting.

Skills

People management

Planning

Analytical skills

Customer-focused

Communication

Education

Associates degree or equivalent

Tools

MS Office

Job description

Job Description:Do you enjoy working in a fast-paced, safety-obsessed aviation environment?Ideal candidates will have at least one year of relevant experience.The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to cargo or ground account operations by performing the following duties personally or through subordinates.Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.Job Responsibilities:Establish, implement and maintain all departmental policies and procedures, to ensure all Company cargo or ground operations are safe, efficient, and in compliance with all applicable Company and governmental regulations.Responsible for the work accomplished in the carriage of cargo process, flight/load manifest/weight & balance control process and has the authority to direct persons to accomplish that work. Provide for the oversight and provisioning of ground handling services related to cargo operations.Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's cargo operations.Conduct periodic audits on all Company cargo operations.Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.Ensure that all personnel involved in Company cargo operations and/or ground handling of Company aircraft are properly trained.Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.Maintain the Hazardous Materials Training Program for all applicable employees.Develop and implement policies and procedures for the safe and efficient handling of ULDs.Lead by example to deliver consistently great service to our customersEnsure compliance with all Company safety and security procedures to meet/exceed regulatory standardsMaintain, monitor and report on agreed key performance indicators (KPI's)Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirementsDrive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.Ensure all agreed training is completed and documentedBuild and maintain relationships with stakeholders, internal and externalResolve issues/conflicts in a timely mannerEnsure efficient operation of inbound and outbound flightsConducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.Able to meet the Station's attendance policy.Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.Safety, Security and Compliance:All AGI Team members have a responsibility and duty while at work to:Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.Fully understand AGI Health & Safety and Security policies.Attend training courses as may be required by AGI.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Effective people management and planning /organizational skills, customer focused and analytical with good judgment, able to work under pressure and a team playerKnowledge, Skill and Abilities:Warehouse management experience preferredAbility to deal with conflict and resolve issuesIntermediate computer skills with working knowledge of Microsoft Office programs.Excellent English verbal and written communication skills.Must be able to handle stress in a fast-paced environment and ensure deadlines are met.Ability to concentrate on detail.Ability to lift 50-70 lbs.Adhere to safety practices and programs.Ability to multitask.Good communication skillsEducation and Experience:Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.Valid US driver’s license.Successful completion of the required airport badging process and pre-employment drug screen is required.If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.Schedule of Hours:As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.