Account Manager for Ticket Services (Two Positions available)

University of Washington; Seattle (WA); On-site; USD 45,000 - 56,000; Full time

Job summary

University of Washington's Husky Ticket Office is seeking two Account Managers, Ticket Service and Retention, to deliver exceptional service to season ticket holders while driving revenue through renewals and premium experiences.

Reporting to the Director of Customer Retention & Engagement, you will work with UW Athletics, Tyee Club, and development professionals to create memorable game day experiences and grow donor loyalty.

Qualifications

• HS diploma and two years clerical experience.
• Experience in sales or service in a similar industry.
• Familiarity with CRM solutions such as MS Dynamics, Salesforce, or Paciolan.

Responsibilities

• Account outreach using Paciolan, Salesforce, PacFund.
• Strengthen engagement through in-person, phone, digital and electronic communications.
• Drive renewals, donations, seat upgrades and add-ons.
• Collaborate with UW Athletics and Tyee Club team.
• Lead events and programs for season ticket holders.

Skills

Strong communication

Customer service

Time management

Team collaboration

Independent work

Problem solving

Education

High school diploma or equivalent

Tools

Paciolan

Salesforce

MS Dynamics

PacFund

Job description

Job Description

Husky Ticket Office has an outstanding opportunity for two Account Managers, Ticket Service and Retention, to join their team.

About This Opportunity

Reporting to the Director of Customer Retention & Engagement, the Account Manager, Ticket Service and Retention (payroll title: Program Assistant (NE S SEIU 925 Non Supv)), is responsible for delivering exceptional service to season ticket holders, driving revenue growth through renewals and premium experiences, and collaborating with colleagues across the department to create memorable game day experiences.

Key Responsibilities

• Account Outreach (30%): The Account Manager must track and report all service efforts and task activities using Paciolan ticketing, Salesforce CRM, and PacFund development software.
• Customer Service (25%): The Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service.
• Revenue Generation (25%): The Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities.
• Collaboration (15%): The Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our clients. Natural collaboration with the Tyee Club Team is imperative to success while building relationships with donors and teamwork with development professionals.
• Events (5%): The Account Manager will take the lead role in supporting UW Athletics season ticket holder special events and projects. Initiate and facilitate project work, serve as spokesperson back to the Associate AD for Ticketing, and lead the organizational steps needed to set up staff events.

Required Qualifications

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager

• High school graduation or equivalent AND two years of clerical experience.

Additional Qualifications

• Experience in sales or service in a similar or related industry.
• Proven problem-solver.
• Working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Paciolan.
• Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, and Outlook).
• Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team.
• Ability to handle a heavy workload but be able to adapt quickly to an always changing industry.
• Extremely strong communication skills and a customer-focused outlook are essential to success in this position.

Working Conditions

• Must be available to work non-traditional hours during evenings and weekends as needed for games and special events.

About The Team

Washington Athletics aims to inspire champions in competition and in the classroom. We exist to enrich the lives of students to positively impact our community and world for generations to come. Operating with the four core values of growth mindset, committed service, humility and grit, the Huskies choose to lead by example. All Husky Athletics staff make an IMPACT by committing to creating a purpose driven culture that impacts students and our greater community. We engage in GROWTH though dynamic conversations, embracing creativity, and recognizing that every challenge represents an opportunity to learn. We are a COMMUNITY who strive to create experiences for our stakeholders every single day. At our core is the belief that INCLUSION means creating spaces and places that reflect equity, advocacy and belonging for all.

With over 650 student-athletes participating in UW's 22 sports programs, the department of Intercollegiate Athletics is committed to providing student-athletes with the ability to compete for national and conference championships while working toward a degree from one of the world's leading public research universities.

Compensation, Benefits And Position Details

Pay Range Minimum

$45,144.00 annual

Pay Range Maximum

$55,824.00 annual

Other Compensation

• Taxable benefits include tickets to UW Intercollegiate home competitions.

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.