Account Manager - Fintech

Plaid; New York (NY); On-site; USD 148,800 - 176,400; Full time

Benefits offered by this job

Equity

Commission

Job summary

Plaid is seeking a high-impact Customer Success/Accounts leader in New York to own strategic relationships with a portfolio of customers and drive revenue growth. You will collaborate with C-Suite and Product teams to retain/expand contracts and guide customers through successful integration and launch of Plaid’s APIs.

This role requires executive communication skills and the ability to navigate a fast-changing, high-growth environment.

Qualifications

• Demonstrated relationship management and sales experience.
• Executive level communication skills - written and verbal.
• Desire to get technical and learn Plaid's APIs.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
• Own and exceed revenue targets, including upsell opportunities and contract renewals.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Skills

Relationship management

Sales experience

Executive communication

Technical curiosity

Customer empathy

People skills

Negotiation

Internal stakeholder collaboration

Retention tactics

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We7re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Qualifications

• Demonstrated relationship management and sales experience.
• Customer empathy and deep desire to see customers succeed.
• Desire to get technical and the ability to learn the ins and outs of Plaids APIs.
• Some familiarity in financial services and technical products; a high degree of intellectual curiosity.
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
• Ability to work with all types of people and build long-lasting relationships.
• Strong Sales experience (negotiation/value-selling).
• Executive level communication skills - written and verbal.
• Relationship building (understand how to leverage internal/external executives, product, etc).
• Retention and Termination-save tactics.

Responsibilities

• Own and manage the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build strong relationships with the C-Suite and Product teams to retain and grow revenue.
• Own and exceed revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [e-mail].

Please review our Candidate Privacy Notice here.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Compensation Range: $148.8K - $176.4K