Account Manager (ENT/Strategic) (Remote) (Austin, Texas)

F5 Remote Jobs; Austin (TX); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonuses

Referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification bonuses

Job summary

KnowBe4 is seeking an Account Manager (Enterprise/Strategic) for a remote role serving Austin, TX, and surrounding regions. You will manage assigned enterprise accounts, promote KnowBe4’s security training products, and drive ARR growth through cross-sell and renewals.

You will collaborate with Customer Success and Renewal teams to maximize adoption and renewal success while meeting monthly quotas and demonstrating strong relationship-building capabilities.

Qualifications

• Must have experience managing enterprise accounts (1501+ employees).
• Ability to build and manage a robust sales pipeline.
• Strong written and verbal communication skills.
• Proven track record achieving and exceeding quotas.

Responsibilities

• Promote and sell KnowBe4’s range of products and services.
• Build and maintain a pipeline of cross-sell, add-on and upgrade opportunities.
• Identify key decision makers and qualify opportunities.
• Articulate value proposition of KnowBe4’s full product suite.
• Achieve or exceed monthly quotas and targets.
• Follow up on marketing leads to generate opportunities and pipeline.
• Maintain accurate records in the CRM and adhere to policies.
• Support renewal process to grow accounts.

Skills

Account management

Sales excellence

Relationship building

Communications

Negotiation

Education

Bachelor's degree

Tools

CRM software

Job description

Job Details

• Company: KnowBe4
• Position: Account Manager (ENT/Strategic) (Remote) (Austin, Texas)
• Location: Austin, Texas

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite
• Must be able to work with minimum supervision
• Must have a General understanding of:
  • Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
  • Basic network and email security concepts
  • SIEM/SOAR platforms
  • Zero Trust Architecture
  • Cloud security architecture
  • Phishing attack vectors
  • Identity & Access Management
  • Security orchestration and automation
• General understanding of Security Technology Stack:
  • Enterprise IAM solutions (Okta, Ping, Azure AD)
  • SIEM platforms (Splunk, QRadar, LogRhythm)
  • EDR platforms (CrowdStrike, Carbon Black, SentinelOne)
  • Cloud security (AWS Security Hub, Azure Security Center)
  • Email security solutions
  • GRC platforms
• Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
• Basic computer literacy and comfort with business applications
• Ability to quickly grasp and explain basic technical concepts
• Ability to translate complex topics into simple terms
• Interest in keeping up with current technology and cybersecurity trends
• Proven track record of grit and resilience in challenging situations, with high performance under pressure
• Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
• History of setting and achieving ambitious personal or professional goals
• Track record of leadership in team settings

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.