Account Manager-Employee Group Benefits

The Standard; Virginia; On-site; USD 90,000 - 120,000; Full time

Job summary

The Standard seeks an experienced account manager to serve key policyholders and producers across a 2500+ lives space. You will lead on-site visits, analyze claims, and negotiate renewals while coordinating with home office teams to implement improvements.

Travel within the territory is expected as you maintain strong relationships and identify opportunities for enhanced coverage and client value.

Qualifications

• 5+ years of experience in group insurance account management.
• Experience with claims analysis and renewal negotiations.
• Licensed in Life and Disability insurance for all states within the territory.

Responsibilities

• Develop and manage relationships with key policyholders and producers through on-site visits and proactive communication.
• Understand client concerns and coordinate between home office departments and customers to improve plans.
• Organize face-to-face renewal visits to review claims experience and contract adequacy; recommend changes and manage amendments.
• Prepare renewal strategies with underwriting data and present them to retain accounts.
• Negotiate rates and contract provisions with regional or national accounts.
• Identify opportunities to add coverage or improve plans for assigned blocks of business.

Skills

Relationship management

Negotiation

Client communication

Travel willingness

Problem solving

Education

Bachelor's degree

Job description

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. As the primary point of contact for key policyholders and producers, you’ll build strong relationships through regular site visits, proactive communication, and skilled negotiation. Assigned groups will include cases with 500-4999 lives, you will act as the bridge between clients and the home office, you’ll tackle concerns, drive improvements, and resolve issues efficiently. Before each renewal, you’ll meet face-to-face with clients to review claims and contracts, recommend changes, and steer the amendment process.

• * Develop and manage effective primary relationships with key policyholders and producers through frequent on-site visits, professional negotiation, responsive communication, problem resolution and meeting customer expectations.
• Work with clients to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies.
• Prior to each renewal, organize a face-to-face visit with key identified clients to present an analysis of claims experience and/or review the adequacy of the contract to recommend coverage or contractual changes to appropriately affect their experience and/or rates. When changes are requested, manage the amendment process for assigned accounts.
• In partnership with the assigned sales rep and underwriter, monitor renewal activity and prepare to present renewals with a customized strategy to retain the account. In preparation, gather underwriting data, review claims experience, review the recommended renewal action and prepare a summary justifying the renewal and recommending changes if appropriate.
• Negotiate rates, contract provisions and administrative issues with Regional or National Accounts.
• Identify and promote the sale of additional lines of coverage or plan improvements on assigned block of business whenever possible.
• Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
• Be actively involved with the sales rep and/or National Accounts Consultant in the acquisition, submission and implementation of National Accounts cases and Regional Accounts cases over 500 lives.
• Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office. Provide similar support to new administrators at assigned in-force accounts.
• Facilitate the enrollment process, which may involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.

Bachelors Degree

Experience : 5+ years of experience in group insurance account management in the 2500+ lives space.

Life and Disability insurance license for all states within the office’s assigned territory.

Personal automobile is available for business use with adequate insurance and a safe driving record.

Ability to travel within territory for face to face client and broker meetings when requested.

Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard.

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.

The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited.