Account Manager - Employee Benefits (In Office)

AON PLC; Chesterbrook (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP is seeking an Account Manager to manage a portfolio of clients, deliver outstanding service, and coordinate with internal teams for seamless experiences. You will lead day-to-day client interactions, ensuring satisfaction and loyalty while collaborating across departments to meet client needs.

The role involves working in-office initially with six months of in-office time, then potential flexible work from home depending on business needs and team requirements.

Qualifications

• Knowledge of benefits administration and HealthCare Reform.
• Ability to work independently and anticipate client and team needs.
• Effective time management and decision-making skills.
• Diligent follow-up and clear written/oral communication.
• Strong Excel and PowerPoint skills.

Responsibilities

• Prepare and send requests for proposals to insurance carriers.
• Review contracts and benefit summaries for accuracy with guidance from senior staff.
• Build and maintain client files per office procedures.
• Answer client and carrier questions on IDs, claims, billing.
• Develop relationships with clients and carrier reps to understand offerings.

Skills

Benefits administration

Time management

Written and verbal communications

Diligent follow-up

Public speaking

Education

Associates degree (or equivalent)

BA/BS preferred

2-3 years client service experience

Tools

Excel

PowerPoint

Job description

Posting Description

Description

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary of Role:Elevate your career as an Account Manager at NFP, where you'll be more than just a team member—you'll be a motivator for outstanding client experiences. Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play an important role in cultivating client relationships, ensuring their utmost satisfaction, and solidifying their dedication to our brand. In this role, you will lead your own portfolio of clients, taking charge of the day‑to‑day interactions and becoming their go‑to for outstanding service. Your responsibility extends beyond mere management; you will be the cornerstone of our promise to deliver top‑notch service, working seamlessly across various operational teams.

Be the difference, be the change, be part of our dynamic team.

***The selected candidate will initially work in the office full-time. Following six months of employment, they will have the opportunity to work from home on a flexible basis, subject to business needs and team requirements.***

Essential Duties and Responsibilities:

• Work with guide colleagues to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Learns to review contracts, benefit plan summaries, and carrier source documents for accuracy guided by the Account Executive or Advisor. At this level, they will begin to explore more sophisticated compliance and regulatory policy language.
• Builds and maintains client files in accordance with office procedures. May be responsible for keeping client policy records
• Takes the lead on answering questions from clients and/or insurance company personnel, such as ID card requests, claims, or billing questions
• Starts to build ongoing relationships with clients. Coordinates with Senior Account Manager, Account Executives or Advisors in doing so.
• Begins to develop relationships with carrier representatives to better understand available offerings and solutions in the marketplace and recommend them to clients
• Learns vendor/carrier products and services from the Account Manager or Account Executive with greater experience. ; assist
• Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommends renewal actions, guided by a senior team member.
• May assist Account Manager in drafting renewal presentations
• Assist with crafting and updating benefits‑related guides, education resources for clients
• Learns how to conduct annual client compliance audits using NFP portal, assists more senior Account Managers in preparing documentation
• Attend to client requests, including product or vendor service or performance challenges
• File form 5500 filing, reaching out for assistance as needed.
• Participate in client projects such as implementation of new business, open enrollment process, inclusivity testing, etc. guided by more senior team members
• Develop monthly, quarterly, and annual reports for client review as needed
• Distribute monthly/quarterly newsletters and other briefings and content as appropriate
• Assist with creation of client corporate wellness programs and offerings

Knowledge, Skills, and/or Abilities:

• Knowledge of benefits administration, HealthCare Reform, industry trends, and offerings from insurance carriers
• Ability to work independently and anticipate client and team needs
• Effective time management and decision‑making skills
• Diligent follow‑up skills
• Ability to express ideas clearly in both written and oral communications
• Strong Microsoft Excel and PowerPoint skills
• Commanding presentation and public speaking abilities

Education and/or Experience:

• Associates degree (or equivalent), and BA/BS preferred
• 2-3 years client service and/or industry and product line experience

Certificates, Licenses, Registration:

• Appropriately licensed or ability to acquire licensing if required

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $65,000 – $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the starting salary, this position may be eligible for performance‑based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

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