Account Manager- Employee Benefits

Insurance Office of America; Melbourne (FL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

Paid time off

401K with match

Career growth

Culture & work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America (IOA) is seeking an Account Manager – Employee Benefits. You will support IOA Benefits Account Management, client service, renewals, and data management under Producer direction.

Ideal candidates have 5+ years of industry experience, active licensing, and strong communication and leadership skills. Remote work is possible with some onsite needs in Longwood, FL; salary ranges 70k–90k annually.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business and ensure performance requirements are met.
• Deliver outstanding service and respond quickly to requests.
• Lead the account team and coordinate daily tasks of Account Coordinators.
• Direct daily activities of Account Coordinators and assign tasks.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup including data gathering and communications.
• Oversee renewal processes and rate negotiations with carriers.
• Build and improve client relationships and seek feedback for improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify value-added solutions for clients and support professional development.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.

Skills

Customer service

Communication

Leadership

Organizational skills

MS Office

Licensing

Education

High School Diploma

Tools

MS Office

Job description

Job Description

Title: Account Manager – Employee Benefits

Work Mode: Remote/ Eastern and Central Times Zones Only | Location/Supporting: Longwood, FL | Experience: Level-Funded and Self-Funded Plans

Supporting: Shared Services - provides service support to other IOA account teams during their first 3-6 months with account management and service.

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role:

Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.

Key Responsibilities

• Client Management:Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.


• Client Service:Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.


• Team Leadership:Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.


• Daily Activities:Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.


• Business Growth:Identify and act on sales opportunities to grow IOA business.


• New Business Setup:Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.


• Renewal Process:Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.


• Client Relationships:Build and improve client relationships, seek feedback, and implement improvements.


• Intermediary Role:Advocate for clients and carriers to ensure mutually beneficial outcomes.


• Value-Added Solutions:Identify and implement value-added solutions for clients.


• Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.


• Communication: Maintain transparent communication with Producers and team members.


• Compliance: Ensure adherence to company policies and industry standards.


• Champion IOA core values and demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 5+ years of industry experience


• Required active licensing


• Exceptional customer service and communication skills


• Strong organizational, delegation, and decision-making skills


• High accuracy in handling large work volumes


• Proficiency in MS Office (Outlook, Word, Excel)


• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential


• Company-paid health insurance


• Paid holidays, vacations, and sick time


• 401K with employer match


• Professional growth and career progression opportunities


• Respectful culture and work/family life balance


• Community service commitment


• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.