Account Manager- Employee Benefits

NFP, an Aon company; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager for Employee Benefits. This full-time role involves service and claims resolution, HR assistance, and benefits administration support. You'll maintain client documentation, negotiate with vendors, and ensure compliance while delivering exceptional customer service. Join a team recognized for its commitment to diversity and inclusion, and enjoy a competitive salary along with a comprehensive benefits package. If you're ready to make a significant impact in the employee benefits space, this opportunity is perfect for you.

Benefits

Competitive salary

PTO & holidays

401(k) with match

Health & wellness programs

Qualifications

• 5+ years of experience in Employee Benefits Administration.
• Health & Life Insurance License required.

Responsibilities

• Serve as vendor liaison for clients and maintain documentation.
• Resolve ongoing issues and provide proactive customer service.

Skills

Exceptional communication skills

Advanced MS Office skills

Strong client relationship skills

Ability to work independently and in teams

Attention to detail

Time management

Organizational skills

Adaptability in a fast-paced environment

Education

Bachelor’s Degree

Tools

Salesforce

Job description

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About NFP

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance, recognized for its diversity, equity, and inclusion (DEI) efforts. We are a team of consultative advisors and problem solvers dedicated to helping companies and individuals address risk, workforce, wealth management, and retirement challenges through tailored solutions and a people-first approach. Learn more at: https://www.NFP.com.

Position Summary

This is a full-time exempt position responsible for service and claims resolution, HR assistance, benefits administration support, implementation, contract review, communication, compliance, and vendor accountability. The Account Manager maintains documentation such as Salesforce service cases, checklists, and client files, and communicates regularly with clients regarding outstanding issues.

Core Duties and Responsibilities

1. Vendor liaison for clients
2. Maintain checklists and renewal timelines
3. Resolve ongoing or escalated issues
4. Run carrier reports and order monthly reports from carriers
5. Negotiate with vendors for competitive quotes, review contracts, and provide renewal recommendations
6. Provide proactive customer service and HR support
7. Maintain internal client data files and databases
8. Support implementation and compliance
9. Complete fully insured NFP renewal packages proficiently
10. Assist with onboarding new business cases and lines
11. Experience with Voluntary Benefits, Work Site Products, and Enrollment/Eligibility systems
12. Proficiency with carrier options, products, and systems
13. Attend weekly meetings and events

Desired Skills

1. Exceptional communication skills
2. Advanced MS Office skills (Excel, Word, PowerPoint)
3. Strong client relationship skills
4. Ability to work independently and in teams
5. Attention to detail and time management
6. Organizational and prioritization skills
7. Adaptability in a fast-paced environment

Qualifications

• Minimum of 5 years’ experience in Employee Benefits Administration
• Bachelor’s Degree preferred
• Health & Life Insurance License required

What We Offer

Competitive salary, PTO & holidays, 401(k) with match, health & wellness programs, and more. The salary range is $50,000 - $80,000, determined based on experience and location. Performance incentives may apply.

Equal Opportunity

NFP is an inclusive Equal Employment Opportunity employer.