Account Manager - Digital Marketing Agency (Full-Time, Elkins Park)

NexVel Solutions LLC.

Elkins Park (AR)

Hybrid

USD 51,000 - 69,000

Full time

14 days+

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Benefits offered by this job

Medical and dental insurance

IRA with 3% employer match

Paid time off

Flexible schedule

Job summary

Nexvel is seeking an Account Manager to lead client relationships and coordination across internal teams in the Greater Philadelphia area. You will ensure timely delivery, review marketing work with an informed eye, and help clients grow locally using data-driven insights.

This full-time role offers hybrid in-office IT with leadership exposure. The ideal candidate is highly organized, proactive, and comfortable with new tools and AI-assisted workflows.

Qualifications

2–5 years of experience in account management, client success, marketing coordination, project management, or agency operations.
Hands-on experience in at least one channel (paid ads, SEO, social, or content writing) with ability to review work critically.
Broader knowledge of digital marketing, websites, Google Business Profile, email marketing, lead tracking, and CRM.
Strong written and verbal communication, organization, and multitasking abilities.
Comfort presenting to business owners, executives, internal teams, and vendors.

Responsibilities

Serve as primary day-to-day contact for assigned clients and build strong relationships.
Translate client needs into clear internal direction and review campaign updates for quality.
Coordinate website updates, SEO work, content, design, advertising, reporting, CRM, and automation tasks.
Lead client check-ins, status calls, and renewal conversations; ensure nothing falls through the cracks.
Prepare proposals, scopes of work, and contracts; support proactive recommendations.

Skills

Account management

Client success

Marketing coordination

Project management

Agency operations

Tools

Google Workspace

Project management software

Reporting dashboards

AI/marketing automation tools

Job description

ABOUT NEXVEL

Since 2014, Nexvel has helped local businesses — home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands — compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands.

Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level.

THE ROLE

The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward.

This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow.

Just as important, we want someone who brings hands-on background in at least one digital marketing channel — not to execute campaigns, but to review the team's work with an experienced eye, spot things worth investigating, and offer informed suggestions that strengthen what we deliver and help you understand how Nexvel works.

You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.

LOGISTICS

Full-time position - Account Manager
In-office at our Elkins Park, PA location to start, with hybrid flexibility as you ramp up and get comfortable in the role
Local travel required for client meetings across the Greater Philadelphia area
Reports to the two agency partners

WHAT YOU'LL DO

Client Relationship Management

Serve as primary day-to-day contact for assigned clients
Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders
Understand each client's business, goals, services, target customers, local market, and marketing priorities
Lead client check-ins, status calls, follow-up meetings, and internal recap discussions
Make clients feel heard, supported, and confident that Nexvel is actively managing their account

Project & Task Management

Create and send meeting notes, action items, next steps, and follow-up summaries
Track open tasks, client requests, internal assignments, deadlines, and deliverables
Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward
Follow up consistently so nothing falls through the cracks
Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations

Marketing Coordination

Translate client needs into clear internal direction for the team
Review reports, campaign updates, and team deliverables to identify trends, questions, concerns, and opportunities
Draw on your own channel experience to flag work worth a second look and suggest improvements
Help clients understand what's being done, why it matters, and what the next priority should be
Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs

AI-Assisted Agency Operations

Use Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account management
Maintain accurate client information, marketing priorities, meeting notes, and campaign history
Participate in the continued development of Nexvel's next-generation agency operating model
Bring curiosity, adaptability, and a willingness to learn new tools and processes

WHAT WE'RE LOOKING FOR

Required

2–5 years of experience in account management, client success, marketing coordination, project management, or agency operations
Hands-on experience in at least one channel (paid ads, SEO, social, or content writing) — enough to review the team's work critically and offer informed input, not to run campaigns yourself
Broader working knowledge of digital marketing: websites, Google Business Profile, email marketing, lead tracking, and CRM
Strong written and verbal communication skills
Excellent follow-up, organization, and task management
Ability to manage multiple clients and priorities simultaneously
Comfort presenting to and communicating with business owners, executives, internal teams, and vendors
Valid driver's license and reliable transportation (local travel required)

Strongly Preferred

Experience at a marketing agency, digital agency, web company, or local business marketing environment
Experience with Google Workspace, project management software, reporting dashboards, or AI/marketing automation tools
Comfortable with new technology and interest in modernizing how agencies work

THIS ROLE IS NOT A FIT IF YOU

Need every task handed to you step by step
Avoid client communication
Are uncomfortable with technology or new tools
Struggle with follow-up, details, or deadlines
Prefer to work in a narrow role with limited client interaction
Are looking for a purely creative, purely strategic, or purely administrative position

COMPENSATION & BENEFITS