Account Manager-Digital Activations Team

U.S. Bank; Gresham (OR); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading financial institution in Oregon is seeking a Digital Activation Team member to handle inbound customer requests and assist with financial applications. The ideal candidate has a Bachelor's degree and 1-4 years of client management experience, with strong problem-solving and communication skills. The role offers a comprehensive benefits package and a salary range of $75,905.00 - $89,300.00.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Qualifications

• 1-4 years of client management experience required.
• Knowledge of financial products/services is preferred.

Responsibilities

• Handle inbound call requests from potential customers.
• Assist clients with the Business Digital Deposit Application process.
• Resolve client issues and escalate as necessary.

Skills

Client management experience

Strong problem-solving skills

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Digital Activation Team members are responsible for handling inbound call requests from potential product customers and existing product clients while performing any applicable servicing requests within various online business banking systems. Exercise judgment and make decisions that have positive operational impacts on the business line.

Assist with the resolution of client issues or Banker questions during the Business Digital Deposit Application process. Leverage applicable tools to assist in resolving and/or escalating to the appropriate support channel. Assist the customer through the application process, view and assist in uploading documents that may be required during review and review next steps a customer may be able to take for a declined application. Interacts with clients and other departments, to ensure successful client outcomes. Communicating to the client as appropriate. Exercise judgment and make decisions that have positive operational impacts on the business line.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• One to four years of client management experience

Preferred Skills/Experience

• Detailed knowledge of business, financials, products/services and the market
• Strong problem-solving skills
• Basic knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Strong presentation, interpersonal, verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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Pay Range: $75,905.00 - $89,300.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.