Account Manager - Cyber

Lockton; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Lockton in Minneapolis seeks a seasoned Client Services professional to manage a designated book of business across marketing, claims and administration. You will respond to client inquiries, maintain documentation, and assist in implementing new lines of coverage with clients and carriers.

Collaborating with producers and the accounting team, you will gather exposure information, request and audit quotes, process audits, and ensure timely invoicing and compliance.

Qualifications

• Bachelor’s degree or equivalent experience in business administration or related field.
• Typically three to seven years of client services experience.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Excellent verbal and interpersonal communication skills.
• Ability to understand industry trends and regulations.
• Commitment to confidentiality and meeting deadlines.

Responsibilities

• Serves designated book of business in marketing, claims, and administration.
• Responds to client inquiries and documents communications and resolutions.
• Supports implementation of new coverage by coordinating with client and carrier.
• Collects exposure information, loss-run schedules, and client stratifications.
• Requests and collects quotes from carriers and audits quotes, binders, and endorsements.
• Processes audits and creates audit analysis for the client.
• Updates policy information and reflects changes during the year.
• Monitors quotes from carriers and coordinates with senior staff.
• Assists with binding coverage under supervision of Unit Manager/Account Executive.
• Gathers information for new business opportunities and inputs data into the management system.
• Produces materials for client presentations and communications.
• Ensures compliance communications and billing processes are handled.

Skills

Communication skills

Microsoft Office

Time management

Client services

Documentation

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Excel

Job description

Your Responsibilities

• Services designated book of business as relating to marketing, claims, and administration
• Responds to Client’s inquiries, maintains documentation of communications, existing issues, and issue resolutions
• Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Gathers and compiles exposure information from the Client, including compiling loss-run schedules and client stratifications
• Requests and collects quotes (new and renewal) from carriers
• Audits quotes, binders, and endorsements and makes requests for changes as needed
• Processes audits and creates audit analysis for Client
• Receives policy, then updates and completes policy check to ensure completeness
• Updates specifications, application, and summary information to reflect changes during the year
• Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
• Binds coverage under direction of the Unit Manager/Account Executive
• Informs Client of any and all changes that may affect insurance premiums or coverage
• Gathers and compiles information for new business opportunities
• Inputs Client information into data management system, ensuring accuracy and completeness
• Generates materials for Client presentations and meetings
• Creates and sends compliance communications as needed
• Issues and processes Client invoicing
• Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed

Qualifications

• Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
• Typically three to seven years of Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States