Account Manager Customer Success

Tech Sales Jobs; Texas; Remote; USD 109,000 - 182,000; Full time

Job summary

McKesson is seeking an Account Manager Customer Success for iKnowMedG2 to manage relationships across the client portfolio. This remote, full-time role involves supporting clinicians and practices using iKnowMedG2 EHR and related tools, coordinating with internal teams to ensure swift, effective service delivery.

The ideal candidate has 7+ years in relevant roles, a BS degree or equivalent, and strong communication skills to influence stakeholders at all levels. Travel up to 25% is possible.

Qualifications

• Degree or equivalent and 7+ years of relevant experience.
• BS degree or equivalent in electronic system implementation, installation, and troubleshooting.
• 4+ years specific experience with iKnowMed/iKnowMedG2.
• Excellent ability to build relationships across levels and functions.
• Knowledge of healthcare operations and clinical/financial systems.

Responsibilities

• Manage the technology relationship with customers and coordinate with internal teams.
• Develop, grow, and maintain territory relationships and drive user adoption.
• Lead day-to-day support, training, and workflow optimization for the iKnowMedG2 suite.
• Assist in transitioning accounts from implementation to ongoing account management.

Skills

iKnowMedG2 experience

EHR knowledge

Relationship building

Healthcare operations knowledge

Communication skills

Education

BS degree

Tools

MS Office Suite

Job description

Account Manager Customer Success (iKnowMedG2)

Location: Work at Home - Texas, USA (WTXA)

Remote Type: Fully Remote

Time Type: Full time

Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Be part of the team thatispoised to transform the fight against cancer. Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decisionmaking at every pivotal moment in oncology;from the treatment options presented to patients, to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.

Role Overview

Positionis responsible foranaging all aspects of the technology relationship with our customers. TheAccountManager develops, grows, andmaintainshis/herterritory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully.

TheAccountManager specifically manages theday-to-dayrelationship of assigned clients in the support and use ofiKnowMedG2 EHR, Lynx, CVP, Practice Insights,andOntadaHealth.The AMdemonstratescurrent knowledge of all applications along with understanding ofappropriate workflowand necessary practice support.

TheAccountManager activelyparticipatesin the implementation process of accounts intheirterritory to helpfacilitateclear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies.

Key Responsibilities

• Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards.

• Keyresponsibilitiesbuild and develops customer relationships, and works withsales partners, network counterparts, and other internal teams to nurture and grow those relationships.

• Developsandmaintainsa territory business plan to strategically manage his/her territory. Provides day-to-day support, including but not limited to,post-golivesupport, training and retraining needs, workflowreviewand optimization, implementing best practices, and providing program-related support.

• SupportsiKMG2 golives to ensure a smooth transition from Implementation phase of project to Account Management.

• Assist customers with resolution of issues inan accurateandtimelymanner, providing the highest level of customer satisfaction.

MinimumRequirement

• Degree or equivalent and typically requires 7+ years of relevant experience.

Education

• BS degree or equivalent experience in electronic systemimplementation, installation,and troubleshooting

Critical Skills

• 4+ years specific systems experience within applications withiKnowMed.

• EHR application knowledge and working experience, preferably withiKnowMedG2.

• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones

• Knowledge and experience with healthcareoperations, clinical, and/or financial systems (i.e.PracticeManagementSystems, EHR, Pharmacy Management Systems)

Additional Skills

• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines

• Familiarity withoncology practice day-to-day operations. Demonstrated outstandingcommunicationsskills (verbal,written,and presentation skills).Proficiencywith MS Word, Excel, PowerPoint, andTeams.

• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones

Travel

Up to25% travelrequired

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$109,000 - $181,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

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