Account Manager, Customer Experience

Reconomy; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

401(k)

Learning & Growth Opportunities

Collaborative, Global Environment

Inclusive & Equal Opportunity Employer

Job summary

Lincoln Waste Solutions, powered by Reconomy, is seeking an Account Manager to oversee client accounts, contracts, billing, and service delivery from our Peekskill location or remotely. You will collaborate with Sales, Operations, and Compliance to ensure client needs are met and business goals are supported.

You will review and audit client data processes, maintain regular communication, and provide training to help clients understand requirements and ensure compliance. Travel may be required.

Qualifications

• 2–3 years of account management or client-facing role.
• 1+ years of experience in the sustainability, environmental compliance sector, Waste Industry or related field preferred.

Responsibilities

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure smooth operations and client satisfaction.
• Collaborate with Sales, Operations, and Compliance to meet client needs and support business goals.
• Review and audit client data processes to understand data gathering and reporting procedures.
• Maintain regular communication with clients to understand needs, address concerns, and build trusted relationships.
• Provide training and support to clients to help them understand requirements and ensure compliance.
• Deliver excellent customer service by responding promptly to inquiries and escalating urgent issues as needed.
• Identify opportunities to enhance workflows and expand service offerings to better support clients.

Skills

MS Office

SharePoint

PowerPoint

Education

Bachelor's degree in Business or Sustainability

High School Diploma

Job description

Account Manager

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Peekskill, New York, Peekskill, Remote

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste‑free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.

With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste‑free future.

About the role

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
• Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
• Review and audit client data processes to understand how they gather and report information.
• Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships
• Provide training and support to clients to help them understand requirements and ensure compliance.
• Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
• Identify opportunities to enhance workflows and expand service offerings to better support clients.
• Some travel maybe required.

What we need from you

• A Highschool Diploma or bachelor’s degree in business, Sustainability, or a related field (required).
• 2–3 years of experience in account management or a client-facing role.
• 1+ years of experience in the sustainability, environmental compliance sector, Waste Industry or a related field is preferred but not required.
• Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
• Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.

What we offer

• Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
• 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
• Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion

Lincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [e-mail].