Account Manager - Commercial Surety

Colonial Group; Town of Texas (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Colonial Group in Wisconsin is seeking an experienced Insurance Customer Service Professional to support Producers by servicing established accounts and soliciting new business, with responsibility for retention of assigned customers.

The role requires an Associate's degree or equivalent, four+ years of related experience, and a valid insurance license; strong communication, Excel and MS Office skills are essential, with accuracy in data and teamwork.

Qualifications

• Associate's Degree or equivalent combination of education and experience.
• Four or more years of related work experience.
• Valid Insurance License and ongoing CE requirements.

Responsibilities

• Package and market applications to carriers to obtain quotes.
• Negotiate prices, commissions, and coverages with carriers.
• Review policies for coverage deficiencies and appropriate level of coverage.
• Manage renewal process for expiring policies.
• Maintain client accounting history and respond to inquiries.
• Prepare presentations and proposals for clients.
• Prepare draft certificate templates and review/approval.
• Bind insurance coverage and prepare binders.
• Enter data in agency management system and maintain data integrity.

Skills

Communication skills

Customer service

Problem solving

Time management

Typing 30-35 wpm

Teamwork

Microsoft Office

Education

Associate's degree or equivalent

Tools

Agency management system

Job description

SUMMARY

Responsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. This position includes independent responsibility for servicing and retention of assigned customers/policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Packages and markets applications to various carriers to obtain quotes;
• Negotiates prices, commissions, and/or coverages with carriers;
• Reviews policies, identifies deficiencies and determines appropriate level of coverage;
• Manages renewal process for expiring policies;
• Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including collections on past due accounts;
• May participate in client meetings to review coverage;
• Gathers information for applications;
• Prepares presentations and proposals for clients;
• Researches requests for information from underwriters;
• Composes correspondence to insured and/or underwriters;
• Discusses and assists in setting renewal and/or new business marketing strategy with producer or supervisor;
• Prepares draft certificate templates for review and approval;
• Analyzes certificate requests and ensures clients needs are met;
• Inputs applications and creates letters, and other forms of correspondence;
• Binds insurance coverage and prepares insurance binders;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate's Degreeor equivalent combination of education and experience
• Four (4) or more years related work experience
• Encouraged to complete Career Path requirements as communicated by supervisor
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good problem solving and time management skills
• Intermediate typing skills (30-35 wpm)
• Ability to work within a team and to foster teamwork
• Proficient in Microsoft Office Suite