Account Manager - Commercial Risk Real Estate

Kapnick Insurance Group; Troy (MI); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Full benefits package

11 paid holidays including your 's' b?

Profit sharing

Bonus potential

A caring workplace culture

Résumé du poste

Kapnick Insurance Group is seeking a Commercial Lines Account Manager in Michigan to proactively manage client services, carrier relations, and renewals. You will collaborate with Client Executives and Account Executives to improve the overall client experience and add value through thoughtful service.

The role emphasizes accuracy in documentation, timely responses, and ongoing training on Kapnick Connect, ensuring smooth onboarding for new and renewing accounts within a team-focused culture.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the insurance industry.
• Property & Casualty License preferred.
• Industry designations (CPCU, CIC, AU, CRM) or professional designation (JD, CPA).
• Strong interpersonal and verbal/written communication skills.
• Ability to manage multiple priorities simultaneously.

Responsabilités

• Manage and respond to client requests via phone, mail, FAX, or email promptly.
• Create binders, certificates, change requests, and related items accurately.
• Prepare invoices and manage billing, credits, and collections.
• Onboard new business and ensure smooth implementations with carrier changes.
• Review client operations and exposures to risk for new/renewal accounts.
• Coordinate proposals, supporting sales pieces, and analysis for CE to write/renew.
• Collaborate with Client Executives and Account Executives on marketing options and carrier relations.
• Understand loss information and histories on assigned accounts.
• Provide training to clients for Kapnick Connect.
• Maintain expiration lists and coordinate Auto ID mailings.
• Process and issue bonds and flood coverage/policies.
• Handle cancellations per agency procedures.
• Log unprocessed mail and maintain electronic files per standards.

Connaissances

Strong interpersonal and communication

Ability to manage multiple priorities

Formation

High School Diploma or GED

Property & Casualty License (preferred)

Outils

EPIC

Kapnick Connect

Description du poste

Description

Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.

This Commercial Lines Account Manager position works to create long-term, trusting relationships with our clients and carriers.

Their primary responsibility is to proactively manage all services provided to our clients while looking for ways to improve quality and add value. They interact with the Client Executive & Account Executive and all cross-functional internal teams to improve the entire customer experience. They do all this while representing our agency in a manner consistent with our Core Values.

The Account Manager's essential functions include:

• Manage and respond to all direct client requests received by phone, mail, FAX, or email in a timely manner.
• Create binders, certificates, change requests, and other related items accurately, following agency and system documentation service standards and procedures.
• Prepare invoices, close binder billings, apply credits, answer billing questions, promptly identify and resolve billing issues, manage the collection process for agency billed items, and prepare premium allocations.
• Provide new business orientation to clients and ensure a smooth implementation for the client when carriers change.
• Assist in reviewing and updating client's operations and exposures to risk and gathering needed information for new and renewal accounts.
• Coordinate the preparation of proposals, supporting sales pieces, information and analysis to allow the CE to write and renew accounts.
• Work together with the Client Executives and Account Executives in deciding marketing options and assist with negotiating and maintaining strong carrier relations. Assist in reviewing policy checking discrepancies.
• Have an understanding of loss information and histories on assigned accounts.
• Understand and provide training to clients for Kapnick Connect.
• Maintain monthly expiration lists and coordination of Auto ID mailings.
• Process and issue bonds and flood coverage/policies.
• Process cancellations, using agency procedures.
• Work as a team with others on assigned accounts.
• Monitor and manage voice mail, incoming mailboxes, outlook, and activities, per agency guidelines.
• Log in any unprocessed mail.
• Verify and maintain information in EPIC and electronic files, accurately and consistently, following agency service standards and procedures.
• Set up and process new business clients with guidance from the Account Executive.
• Attend and participate in department meetings, team meetings, peer reviews, and training sessions as required.
• Assist team members, contacting the client and carrier for information as requested.
• Inform others of carrier programs or changes in coverage or procedures.

Requirements

To be considered for the Account Executive position, you should have:

• High School Graduate or General Education Degree (GED): Required
• 5+ years of experience in the insurance industry
• Property & Casualty License: Preferred
• Industry-specific designations such as (CPCU, CIC, AU, CRM, etc.) or professional designation (JD, CPA, etc.)
• Strong interpersonal and communication skills (written and verbal)
• Ability to manage multiple priorities simultaneously

What's in it for you?

• A team-based approach to client management
• Flexibility
• Full benefits package
• 11 paid holidays including your birthday!
• Competitive Salary
• Profit sharing (after a year of service)
• Bonus potential
• A caring workplace culture that has something for everyone