Account Manager - Commercial Lines (California)

Insurance Office Of America; California; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays and vacation

Career growth

Job summary

Insurance Office of America (IOA) seeks an Account Manager for Commercial Lines to manage a defined book, retain clients, and support new business. The role involves coordinating service requests, policy administration, billing, claims support, and ensuring accuracy across systems. Hybrid in California with on-site needs as required by business.

You will work with a team to maintain service excellence, monitor renewals, and deliver proactive risk management guidance while upholding IOA values.

Qualifications

• 3–5 years of account management experience or 5+ years in insurance industry.
• Active property & casualty (P&C) license required.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting growth.
• Coordinate day-to-day administrative and customer service tasks; resolve complex issues.
• Maintain policy expirations, renewals, and data accuracy across agency systems.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Insurance knowledge

Customer service

Communication

MS Office

Education

P&C license

High School Diploma or equivalent

CIC or equivalent preferred

Tools

MS Office

Job description

Job Description: Title: Account Manager - Commercial Lines

Hybrid Preferred: Southern California (Aliso Viejo, Los Angeles County, Ontario, San Diego, or Santa Barbara) Remote: California residents

Book Focus: Generalist and/or Construction | Required: active property & casualty (P&C) license

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

To view our branch locations, please visit: ioausa.com/locations

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.


• Team Leadership: Direct daily activities of the account management team.


• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.


• Policy Management: Manage policy expirations and renewals.


• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.


• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.


• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.


• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.


• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.


• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.


• Policy Compliance: Stay updated on company policies and procedures.


• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.


• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry


• Thorough knowledge of insurance brokerage and client needs


• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred


• Strong analytical, problem-solving, and decision-making skills


• Exceptional customer service, communication, multitasking, and organizational skills


• Proficiency in MS Office (Outlook, Word, Excel)


• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential


• Company-paid health insurance


• Paid holidays, vacations, and sick time


• 401K with employer match


• Professional growth and career progression opportunities


• Respectful culture and work/family life balance


• Community service commitment


• Supportive teammates and a rewarding work environment

What to Expect (Application Process)

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 - $105,000.00 annually depending on experience, relevant skills, and geographic location.

About IOA

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.