Account Manager, Commercial Lines

Hub International; Pasco (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

HUB International is seeking a client-focused Insurance Account Associate to support day-to-day client needs, renewals, and policy management in Pasco, WA. You will coordinate with producers and underwriters to ensure accurate quotes, coverage, and timely invoicing.

Responsibilities include maintaining electronic records, training teammates, and handling varied client inquiries to ensure satisfaction and smooth renewals.

Responsibilities

• Handle day-to-day client needs including calls, email, and other communications about coverage questions, policy changes, payments, and cancellations.
• Manage the renewal process: obtain updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing.
• Review quote documents to ensure all insurance requirements are included in quote proposal.
• Maintain client relationships and ensure satisfaction.
• Coordinate with underwriters to negotiate coverage and achieve positive results for clients.
• Prepare proposals, binding of coverage, review policies for accuracy, and create client policy summaries and binders.
• Set up and maintain electronic records.
• Share coverage knowledge and educate team members.
• Other duties as assigned.

Job description

A path for every ambition.At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

A path for every ambition.At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.

The Opportunity

• Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing
• Review quote documents to ensure all insurance requirements are included in quote proposal
• Manage client relationship ensuring satisfaction
• Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate
• Manage/Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters
• Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders
• Responsible to set up and maintain electronic records
• Use best practices and internal broker standards for service and maintenance of client files and information
• Training and collaboration with team members to share and educate on coverage, exposures and client knowledge
• Other duties as assigned.

Duties & Responsibilities

• Service day to day client needs including, fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable) and invoicing
• Review quote documents to ensure all insurance requirements are included in quote proposal