Account Manager - Commercial Lines

Colonial Group; Kentucky; On-site; USD 60,000 - 90,000; Full time

Job summary

Colonial Group in Kentucky is seeking an experienced client services professional to provide exceptional service for assigned customers and policies, support producers in developing new business, and manage renewal processes with accuracy.

The role requires strong communication, organization, and teamwork, with responsibilities spanning marketing, coverage reviews, billing follow-up, and ensuring data integrity in agency systems. A license and CE requirements must be maintained.

Qualifications

• Associate's Degree or equivalent required.
• 6+ years related experience required.
• Valid Insurance License required.
• Must meet continuing education requirements for license renewal.

Responsibilities

• Supports Producer in developing new business opportunities for existing clients and prospects.
• Initiates renewal process for existing clients and discusses renewal strategy with Producer.
• Analyzes exposures and develops renewal or new business specifications for marketing.
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy.
• Reviews and summarizes marketing results and prepares proposals.
• Finalizes proposals and presentations with Producer coordination.
• Binds insurance coverage and prepares binders or certificates issuance.
• Reviews policies for accuracy and review contracts.
• Prepares summaries and/or schedules of coverage for clients.
• Reviews client accounting history and responds to inquiries; resolves discrepancies.
• Participates in claims process as directed by management.
• Provides technical guidance to staff assisting with client needs.
• Notifies brokers of pertinent client retention information.
• Meets with clients as needed or directed by Producer.
• Collection of fees and reconciliation of balances within 90 days.

Skills

Microsoft Office Suite

Verbal communication

Written communication

Customer service

Leadership

Time management

Teamwork

Education

Associate's Degree or equivalent

6+ years related experience

Valid Insurance License

Continuing Education requirements

Job description

SUMMARY

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports Producer in developing new business opportunities for existing clients and prospects;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with Producer;
• Binds insurance coverage and prepares binders and/or delegate certificates issuance;
• Reviews policies for accuracy and review contracts;
• Prepares summaries and/or schedules of coverage for clients;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
• Provides technical guidance to staff assisting with client needs or procedural issues;
• Notifies brokers of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate's Degreeor equivalent combination of education and experience
• Six (6) or more years related work experience
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good leadership, problem solving and time management skills
• Ability to work within a team and to foster teamwork