Account Manager - Commercial Lines

Relation Insurance Services; Hilton Head Island (SC); On-site; USD 43,000 - 93,000; Full time

Benefits offered by this job

Competitive pay

Health & wellness benefits

401(k) plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Relation Insurance Services is seeking an experienced Account Manager to oversee client relationships, provide strategic advice on coverage, risk management, and business needs. This role ensures the client's program aligns with long‑term goals and growth plans.

You will act as the main contact for clients, develop tailored insurance plans, and coordinate with carriers to bind coverage. The position supports renewals, proposals, and risk analyses while incorporating AI tools to enhance service.

Qualifications

• Property and Casualty license required in domicile state.
• High school diploma or equivalent; bachelor's degree preferred.
• Minimum 5 years in insurance account management (commercial lines).
• Bilingual (Spanish/English) a plus or required in some locations.
• Strong analytical and mathematical abilities.
• Proficient with PowerPoint and presentations.
• Strong communication and client relationship skills.
• Proficient in Microsoft Office; ability to learn new software.
• Must have valid driver’s license and ability to travel.

Responsibilities

• Serve as main client contact, advising on coverage changes and policy terms.
• Develop tailored insurance plans and risk management strategies.
• Act as field underwriter and carrier representative to bind coverage.
• Support renewals with remarketing and high account retention.
• Prepare client proposals, submissions, loss evaluations, and risk analyses.
• Advise on billing options and produce binders, certificates, policies.
• Assist in claims with adjusters and carrier response to expedite settlements.
• Review renewals and audits for accuracy and necessary corrections.
• Identify process improvements and adopt AI solutions in service.
• Travel to client sites as needed.

Skills

Analytical skills

Excel

PowerPoint

Communication skills

Commercial lines

Travel readiness

Bilingual English/Spanish

Education

High school diploma

Bachelor's degree preferred

Property & Casualty license

Tools

Microsoft Office

Excel

Word

Job description

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

What We’re Looking For

The Account Manager manages the overall client relationship by providing strategic advice on coverage, risk management and business needs, ensuring that the client's insurance program aligns with long‑term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products available.

A Glimpse Into Your Day

• Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
• Partners in the strategic development of insurance plans tailored to client needs.
• Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate.
• Strategically manages the remarketing of renewals to ensure high account retention rates.
• Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options.
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs.
• Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in order to expedite claim settlements.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommends process improvements as needed.
• Quickly identifies and resolves complex client service issues.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best‑in‑class client service experience
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

• A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM).
• High school diploma or equivalent required. Four‑year degree preferred.
• Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Bilingual (Spanish/English) a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in‑person and teleconference/webinar sessions.
• In‑depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co‑workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Why Choose Relation?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Equal Employment Opportunity

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation

The wage range for this role is $43,000.00 - $93,000.00. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program.