Account Manager - Commercial Lines

Alliant Insurance Services; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Alliant Insurance Services in Charlotte, NC, is seeking an experienced customer service and account management professional to support producers and renewals across assigned accounts. You will assist in developing new business opportunities, analyze exposures, prepare proposals, and coordinate marketing and binders for client coverage.

Responsibilities include reviewing policies for accuracy, handling client accounting inquiries, and supporting the claims process while delivering excellent

Qualifications

• Associate's degree or equivalent education/experience.
• Six or more years in related insurance/business roles.
• Valid insurance license and ongoing CE requirements.
• Strong communication and customer service skills.

Responsibilities

• Supports Producer in developing new business opportunities for existing clients and prospects.
• Initiates renewal process and discusses renewal strategy with Producer.
• Analyzes exposures and develops renewal or new business specs for marketing.
• Conducts marketing, negotiates rates, reviews quotes for competitiveness.
• Prepares summaries, proposals and coordinates binders or certificates.
• Reviews policies for accuracy and manages client accounting inquiries.
• Participates in claims process as directed by management.
• Notifies brokers of information related to client retention; meets with clients as needed.

Skills

Microsoft Office

Verbal communication

Written communication

Customer service

Leadership

Teamwork

Education

Associate's Degree or equivalent

Six+ years related work experience

Valid Insurance License

Job description

United States, North Carolina, Charlotte

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com .

Hybrid work schedule: In-office requirement.

SUMMARY

Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of Producer-led new business efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports Producer in developing new business opportunities for existing clients and prospects;
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer;
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing;
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy;
• Reviews and summarizes marketing results and prepares proposals;
• Finalizes proposals and presentations in coordination with Producer;
• Binds insurance coverage and prepares binders and/or delegate certificates issuance;
• Reviews policies for accuracy and review contracts;
• Prepares summaries and/or schedules of coverage for clients;
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections;
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication;
• Provides technical guidance to staff assisting with client needs or procedural issues;
• Notifies brokers of pertinent information related to client retention;
• Meets with clients as needed or directed by Producer;
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

• Associate's Degree or equivalent combination of education and experience
• Six (6) or more years related work experience
• Valid Insurance License
• Must continue to meet Continuing Education requirements for license renewal

SKILLS

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Good leadership, problem solving and time management skills
• Ability to work within a team and to foster teamwork

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

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