Account Manager | Commercial Lines

Insurance Journal; Benson (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Oakbridge Insurance Agency seeks a Commercial Lines Account Manager to support marketing, servicing, and underwriting for commercial accounts. You will ensure client records are accurate, renewals are processed timely, endorsements handled efficiently, and communications are clear.

Collaborate with Account Executives, Producers, and Carriers to deliver exceptional service, maintain relationships, and grow the book.

Qualifications

• Active Property & Casualty Insurance License (required).
• Excellent communication, customer service and relationship management skills.
• Strong attention to detail with the ability to manage competing priorities.
• Proactive problem-solving and analytical abilities.
• Comfortable working independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Outlook).

Responsibilities

• Manage a book of commercial lines business, including renewals, policy changes, billing and day-to-day servicing.
• Build and maintain strong, professional relationships with clients, carriers and internal team members.
• Support new business production efforts in collaboration with producers and account executives.
• Evaluate client risk exposures and recommend appropriate coverage solutions.
• Coordinate and process policy documents including binders, ID cards, insurance summaries and certificates.
• Handle client billing including invoicing, reconciling account discrepancies and tracking outstanding payments.
• Participate in client and carrier meetings, as needed.

Skills

Excellent communication

Customer service

Relationship management

Detail oriented

Problem solving

Independent worker

Team player

Education

Property & Casualty Insurance License

Tools

Microsoft Office Suite

Job description

Deeply Rooted to Serve

Oakbridge Insurance Agency is a new kind of insurance and risk management agency with the mission to transform and elevate the way business is done in our industry.

For over 100 years, the founding firms of Oakbridge worked alongside each other in small towns and cities throughout the Southeast, cultivating similar company cultures and best practices, and earning each other's respect in the industry. They envisioned a way to impact the future of insurance and formed Oakbridge Insurance Agency on January 1, 2021. Since forging this different path, we are proud to have added additional partners to Oakbridge who reflect our vision, demonstrate our core values, and share our commitment to doing what is right for our friends and neighbors.

Our most important asset is our people. We offer a friendly and flexible work environment and offer first-class benefits to meet the needs of you and your family. Benefits include a 401k plan with immediate participation, company match, and immediate 100% vesting. Company-paid benefits include life insurance and short- and long-term disability. We have a strong health insurance plan and many supplemental, voluntary offerings.

Oakbridge Insurance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Oakbridge Insurance makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For more information visit our website:

Deeply Rooted Insurance Agency | Oakbridge Insurance – Oakbridge Insurance

The Commercial Lines Account Manager plays a critical role in supporting the marketing, servicing, and underwriting processes of Commercial Lines accounts. This individual ensures that client records are accurate, renewals are processed timely, endorsements are handled efficiently, and client communications are clear and professional. The AM collaborates closely with Account Executives, Producers, and Carriers to deliver exceptional service and maintain strong client relationships.

Work Performed

• Manage a book of commercial lines business, including renewals, policy changes, billing and day-to-day servicing
• Build and maintain strong, professional relationships with clients, carriers and internal team members
• Support new business production efforts in collaboration with producers and account executives
• Evaluate client risk exposures and recommend appropriate coverage solutions
• Coordinate and process policy documents including binders, ID cards, insurance summaries and certificates
• Handle client billing including invoicing, reconciling account discrepancies and tracking outstanding payments
• Participate in client and carrier meetings, as needed

• Active Property & Casualty Insurance License (required)
• Excellent communication, customer service and relationship management skills
• Strong attention to detail with the ability to manage competing priorities
• Proactive problem-solving and analytical abilities
• Comfortable working independently and as part of a collaborative team
• Proficiency with Microsoft Office Suite (Word, Office, Outlook)

Preferred Education & Experience

• 3+ years experience with commercial lines insurance is preferred, but not required
• Familiarity with agency workflows and management systems (e.g., Applied Epic) is a plus
• Understanding of agency workflows and procedures