Account Manager (Commercial Landscaping)

LandCare LLC; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

401K match 3.5%

Company car

Medical/dental/vision

Paid time off & holidays

Training & development

Job summary

LandCare LLC in Naples, FL is seeking a high-impact Client Relationship Manager to work closely with the Branch Manager and production teams. You will manage existing relationships, develop new opportunities, and identify networking prospects within the landscaping industry.

Responsibilities include creating client proposals, contracts, and estimates, coordinating between client expectations and production realities, and promoting sustainable outdoor solutions that benefit clients and the

Responsibilities

• Drive customer satisfaction and retention by understanding client needs and spaces that bring joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Coordinate between client and production teams to align expectations
• Maintain LandCare's Landscape Quality Audit process with the Production Manager
• Create client proposals, contracts, and estimates aligned to client objectives
• Ensure projects reflect our commitment to quality between client expectations and production reality
• Promote sustainable landscape solutions for clients and the planet
• Identify new business opportunities by cultivating relationships with existing customers
• Prospect for potential clients and build new business through authentic relationships
• Lead networking events to foster relationships with customers and the industry
• Engage property owners who value thoughtfully designed outdoor environments
• Participate in programs building operational excellence
• Engage in growth opportunities through LandCare's Women's Initiative Network
• Join book clubs and learning initiatives that foster growth
• Access mentorship and training programs to advance your career

Job description

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Benefits

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members{{:}}

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program