Account Manager (Commercial Landscaping)

LandCare LLC; Frederick (MD); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

401K with company match

Medical, dental, and vision coverage

Paid time off + holidays

Training and development

Job summary

LandCare LLC seeks a dynamic client service professional to manage existing relationships, pursue new business, and deliver exceptional service. You will collaborate with the Branch and Production teams to ensure client needs are met and opportunities for growth are realized.

The role emphasizes strong communication, problem solving, and the ability to generate compelling proposals and pricing aligned with client objectives. A customer-centric culture is integral to the team.

Qualifications

• Experience managing client relationships and retention
• Strong communication and problem-solving abilities
• Ability to develop client proposals and pricing
• Demonstrated networking and new business development skills

Responsibilities

• Drive customer satisfaction and retention by understanding client needs
• Provide excellent service and courteous communication
• Promote high standards for service, safety, and LandCare values
• Coordinate between client and production team for timely delivery
• Maintain LandCare's quality audit process with Production Manager
• Create client proposals, contracts and pricing aligned with client objectives
• Identify and pursue new business opportunities and networking events

Skills

Client relationships

Sales prospecting

Networking

Communication

Team leadership

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we're incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple - create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.

WHAT WILL YOU BE DOING?

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
• Promote high standards for customer service, safety, and LandCare's culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain LandCare's Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives are accurately and appropriately priced

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare

Benefits

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program

This position has a salary range of approximately $65,000 - $80,000 annually (commensurate with experience).