Account Manager (Commercial Landscaping)

LandCare LLC; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Profit sharing program

401K with match

Company vehicle

Medical coverage

Paid Time Off

Training programs

Job summary

LandCare LLC is seeking a dedicated professional to enhance client relationships and manage customer satisfaction. This role collaborates closely with management and teams to drive customer retention, develop new business opportunities, and create a high standard for service delivery.

The ideal candidate will promote sustainable landscape solutions and actively engage in professional development initiatives. The company offers a competitive salary and a robust benefits package.

Qualifications

• Strong skills in customer service and satisfaction.
• Proven ability to develop and maintain client relationships.
• Experience in business development and networking.

Responsibilities

• Drive customer satisfaction and retention.
• Provide excellent service and problem-solving.
• Create client proposals and coordinate production expectations.
• Identify new business opportunities.
• Lead networking events and foster relationships.

Skills

Customer service

Relationship management

Business development

Problem-solving

Job description

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Benefits

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members{{:}}

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program