Account Manager- Commercial Insurance - Remote

Insurance Office of America; West Palm Beach (FL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dedicated Account Manager to oversee commercial lines. This remote role focuses on managing client accounts, ensuring retention, and supporting new business development. You will coordinate customer service activities, handle policy management, and maintain data accuracy in agency systems. The position offers competitive salary potential and a supportive culture that promotes professional growth and work/life balance. Join a team that values integrity and leadership while making a meaningful impact in the insurance industry.

Benefits

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer matching

Employee stock plan participation

Opportunities for professional growth

Supportive culture promoting work/life balance

Community service involvement

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; professional designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Conduct client research and prepare submissions for renewals.
• Deliver excellent customer service and proactively address client needs.

Skills

Account Management

Insurance Brokerage Knowledge

Analytical Skills

Customer Service

Communication Skills

Problem-Solving Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Professional Designation (CIC or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Account Manager- Commercial Insurance - Remote

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Job Overview

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Position Details

Title: Account Manager - Commercial Lines
Location: Remote (Florida Residents Only, based out of Jacksonville, FL)
Focus Areas: General, Construction, Property

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business development.
• Coordinate administrative and customer service activities, resolving complex issues with accuracy.
• Handle policy management, including expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals during renewal processes.
• Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Communicate regularly with the team about workload and issues.
• Deliver excellent customer service and proactively address client needs.
• Stay updated on company policies and procedures, and seek continuous improvement.
• Demonstrate integrity and leadership aligned with IOA values.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer matching.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Supportive culture promoting work/life balance.
• Community service involvement.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer that celebrates diversity and fosters an inclusive environment.