Account Manager- Commercial Insurance

Insurance Office of America; Murfreesboro (TN); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick time

Job summary

Insurance Office of America is seeking a Commercial Insurance Account Manager in Murfreesboro, TN. This role offers the possibility of remote or hybrid work based on the candidate's location, with responsibilities including client service, policy administration, and business support.

Successful candidates will have 2 to 5 years of experience in the commercial insurance sector and hold an active P&C license. The position offers a competitive salary range between $45,000 and $75,000 annually, depending on relevant experience and skills.

Qualifications

• 2 to 5 years of commercial insurance experience required.
• Active Property & Casualty license is essential.
• Ability to provide strong client support and service.

Responsibilities

• Deliver proactive service to clients and team.
• Process policy endorsements and manage customer accounts.
• Assist with renewal processes and proposals.

Skills

Commercial insurance experience

Active P&C license

Client communication

Billing and compliance

Job description

Commercial Insurance Account Manager

Remote work: If posted as fully remote or hybrid, individuals within 50-mile radius of a branch may need to work onsite in a hybrid capacity as necessary to meet business needs. The remote policy requires a dedicated workspace and is not a substitute for personal responsibilities. To view branch locations, visit ioausa.com/locations.

About The Role

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered: Account Associate, Senior Account Associate, and Account Manager Associate.

Core Responsibilities (All Levels)

Client Service & Support

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships

Policy Administration

• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy

Business & Renewal Support

• Assist or lead new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation

Systems & Workflow Management

• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion

Billing & Compliance

• Resolve billing discrepancies and support collectionsEnsure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt) – Foundational

• Executes transactional and administrative tasks
• Supports workflows under close supervision
• Assists with submissions and policy processing
• Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt) – Intermediate

• Independently manage small or low-complexity accounts
• Tracks renewals and ensures timely processing
• Performs underwriting preparation and loss run analysis
• Evaluates and negotiates coverage/pricing
• Prepares proposals and binds coverage
• Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

• Operates with minimal supervision and increased autonomy
• Manages full customer service lifecycle (billing, claims, coverage)
• Leads renewal strategy, negotiation, and execution
• Performs in-depth coverage analysis and advisory support
• Handles more complex accounts and escalations
• Demonstrates advanced technical expertise and leadership

Differences Summary

• Account Associate: Task-driven, execution-focused, entry-level support
• Senior Account Associate: Independent contributor, analytical, manages smaller accounts
• Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.