Account Manager - Commercial Insurance

Insurance Office of America; Lockhart (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonuspotial

Company-paid health insurance

401K with employer match

Professional growth and career options

Respectful culture and work/familylife

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage a book of business, retain clients, and support new business. Remote work is available for candidates in the Eastern or Central Time Zones, with on-site needs per policy.

You will lead the account management team, coordinate policy administration, billing, claims, and renewals, while maintaining strong client relationships and delivering proactive service in line with IOA values.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service and communication, with multitasking ability.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms with data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team on workload and issues.
• Deliver proactive service and quickly respond to service requests.
• Stay updated on company policies and procedures.
• Seek continuous improvement to enhance performance.
• Demonstrate integrity and leadership in IOA values.

Skills

Account management experience

Insurance industry knowledge

Analytical skills

Customer service skills

Communication skills

MS Office proficiency

Licensing knowledge

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Title: Account Manager - Commercial Lines

Remote: candidates residing in Eastern or Central Time Zones

Supporting: IOA - Charleston

Book Focus: General, Property

Requirement: active P&C license

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 - $90,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.