Account Manager- Commercial Insurance

Insurance Office of America; Anthony (TX); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and vacations

401K with employer match

Professional growth opportunities

Job summary

Insurance Office of America is looking for a Commercial Insurance Account Manager based in Texas. This role involves managing client relationships, processing policies, and ensuring compliance. Candidates should have 2 to 5 years of experience in commercial insurance and an active P&C license. The position supports both onsite and remote work depending on business needs.

We offer competitive salaries, health insurance, 401K plans, and a positive work culture that emphasizes respect and work-life balance.

Qualifications

• 2 to 5 years of experience in commercial insurance is required.
• Active Property and Casualty (P&C) license is necessary.
• Experience with account management is preferred.

Responsibilities

• Deliver proactive and responsive service to clients.
• Process endorsements, audits, and cancellations.
• Assist in new and renewal business processes.

Skills

Client Service

Policy Administration

Billing and Compliance

Business and Renewal Support

Workflow Management

Education

Active P&C License

2 to 5 years of commercial insurance experience

Job description

Commercial Insurance Account Manager

Remote work: If posted as fully remote or hybrid, individuals within 50-mile radius of a branch may need to work onsite in a hybrid capacity as necessary to meet business needs. The remote policy requires a dedicated workspace and is not a substitute for personal responsibilities. To view branch locations, visit ioausa.com/locations.

About The Role

We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered: Account Associate, Senior Account Associate, and Account Manager Associate.

Core Responsibilities (All Levels)

Client Service & Support

• Deliver proactive, responsive service to clients and internal teams
• Communicate workload status and resolve service requests efficiently
• Support strong client and team relationships

Policy Administration

• Process endorsements, audits, cancellations, reinstatements
• Manage certificates, ID cards, binders, invoices, and related documents
• Support policy issuance and documentation accuracy

Business & Renewal Support

• Assist or lead new and renewal business processes
• Prepare submissions and proposals
• Gather underwriting information and documentation

Systems & Workflow Management

• Maintain accurate client and policy data in systems
• Monitor activities and ensure timely task completion

Billing & Compliance

• Resolve billing discrepancies and support collectionsEnsure adherence to policies and minimize errors & omissions exposure

Level Differentiation

Account Associate (AA) (Non-Exempt) – Foundational

• Executes transactional and administrative tasks
• Supports workflows under close supervision
• Assists with submissions and policy processing
• Focused on accuracy, timeliness, and task completion

Senior Account Associate (SAA) (Non-Exempt) – Intermediate

• Independently manage small or low-complexity accounts
• Tracks renewals and ensures timely processing
• Performs underwriting preparation and loss run analysis
• Evaluates and negotiates coverage/pricing
• Prepares proposals and binds coverage
• Provides guidance to junior staff

Account Manager Associate (AMA) (Exempt) – Advanced

• Operates with minimal supervision and increased autonomy
• Manages full customer service lifecycle (billing, claims, coverage)
• Leads renewal strategy, negotiation, and execution
• Performs in-depth coverage analysis and advisory support
• Handles more complex accounts and escalations
• Demonstrates advanced technical expertise and leadership

Differences Summary

• Account Associate: Task-driven, execution-focused, entry-level support
• Senior Account Associate: Independent contributor, analytical, manages smaller accounts
• Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.