Account Manager, Client Services

Highsnobiety; New York; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible hybrid working policy

Dog friendly office

401k with match

Summer Fridays

Discounts in our online shop

Job summary

Highsnobiety+ is seeking an Account Manager to lead the execution of on-brand B2B campaigns, coordinating with internal teams to deliver culturally relevant content that resonates with a young, style-conscious audience.

You will manage timelines, budgets, and client communications, ensuring projects run smoothly from inception to completion while building lasting partnerships and driving growth.

Qualifications

• Minimum 3 years in Project/Account Management within creative, media, or publishing industries.
• Deliver exceptional customer service with clear partner communication.
• Strong organizational and problem-solving abilities.
• Able to operate in a fast-paced, matrixed environment.
• Familiar with Highsnobiety aesthetic and audience.
• Authorization to work in the United States.

Responsibilities

• Plan, organize, and oversee client and in-house project timelines from inception to completion.
• Collaborate with the Senior Director and Head of Client Services for alignment and decision-making.
• Develop and maintain comprehensive campaign timelines and budgets.
• Ensure projects are delivered on schedule, within scope, and within budget.
• Maintain strong client relationships to drive retention and growth.
• Act as primary liaison between clients and Highsnobiety+ with clear communication of deadlines and approvals.
• Identify and mitigate risks to minimize impact on delivery.
• Track project revenue, costs, and profitability and maintain asset archives.
• Collaborate with external vendors to ensure high-quality deliverables.

Skills

Project Management

Account Management

Customer Service

Communication

Organizational Skills

Problem Solving

Time Management

Brand Understanding

US Work Authorization

Job description

Highsnobiety is a platform dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening - we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts. And we want you to be a part of that!

We are looking for an experienced Account Manager, Client Services to join our award-winning in-house creative agency, Highsnobiety+. In this role, you will lead the execution of engaging, on-brand B2B campaigns, grounded in a deep understanding of the client, creative brief, and overall campaign vision.

Embedded within our B2B division, you’ll collaborate closely with internal teams across our creative agency to produce culturally relevant, strategic content that helps our partners connect authentically with a young, style-conscious audience. We're looking for a reliable, self-motivated team player who thrives in a fast-paced, creative environment and is committed to delivering best-in-class work and building lasting client relationships.

MISSION:

• Strategically plan, organize, and oversee client and in-house project timelines from inception to completion, working closely with creative teams, production, brand partnership, editorial, and global counterparts.
• Collaborate closely with the Senior Director and Head of Client Services to ensure cross-functional alignment, uphold client satisfaction, and inform broader business decisions tied to project performance and team resourcing.
• Develop and maintain comprehensive campaign timelines and budgets, ensuring smooth execution and effective resource allocation across teams.

• Ensure all projects are delivered on schedule, within defined scope, and within budget parameters, carefully monitoring progress and adjusting as needed.
• Maintain accountability across internal and external teams to meet established deadlines and drive project efficiency.
• Serve as the primary liaison between clients and Highsnobiety+, ensuring clear communication of deadlines, budgets, and approvals, and optimizing outcomes for both parties.
• Proactively identify potential challenges or obstacles in project delivery and take corrective action to minimize their impact, ensuring timely resolution and maintaining project momentum.
• Cultivate and maintain strong client relationships throughout the project lifecycle, fostering trust and satisfaction to drive client retention and future business.
• Maintain a comprehensive understanding of project status at any given moment, providing clients with timely, transparent updates and setting clear expectations.
• Accurately track revenue, costs, and manage profit and loss statements for individual projects to ensure financial performance aligns with goals.
• Organize and archive all project assets, ensuring efficient project management and availability for future reference, and maintaining a structured archive system.
• Collaborate with external vendors and maintain positive, productive working relationships to ensure quality deliverables and optimal outcomes.
• Proactively identify opportunities for operational improvements and evolving best practices that enhance overall workflow efficiency and project excellence.
• Your role is pivotal in delivering a seamless and exceptional experience to our clients, ensuring the successful execution of projects while driving client satisfaction and business growth.

YOUR SKILLS:

• A minimum 3 years of Project Management/ Account Management experience, ideally within the creative, media, or publishing industries.
• Proficiency in delivering exceptional customer service with the ability to communicate effectively to partners, offering white-glove support.
• Strong organizational and problem-solving skills, enabling you to manage complex projects efficiently.
• Resilience and adaptability to handle matrixed projects in a fast-paced environment.
• Familiarity with the Highsnobiety aesthetic and readership, understanding the brand's identity and audience.
• Capability to perform effectively under time constraints, ensuring timely project delivery.
• A solution-oriented and forward-thinking mindset, with the ability to approach challenges with a proactive attitude.
• Analytical thinking skills to assess and address project requirements and issues.
• Enthusiasm for collaborative work within a forward-thinking, dynamic team.
• Authorization to work in the United States for any employer.

WHAT WE OFFER:

• A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District.
• The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere.
• High degree of responsibility, creativity, originality, independence and creative autonomy.
• We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture).
• 2 extra days off globally for all employees on International Women's Day and Juneteenth.
• Flexible hybrid working policy, dog friendly office, and remote international working option.
• Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platform Calm Premium and Talkspace, Citi Bike, and sabbatical option).

Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression or genetic information.

The expected annual base salary range for this role is between $75,000 to $85,000. The range is based on many factors including location, experience, and relevant skill set. In addition to salary and an employee benefits package, successful candidates will be eligible for variable pay.

*All applicants must be authorized to work in the US.