Account Manager, Client Services

Ovative Group; Chicago (IL); On-site; USD 90,000 - 132,000; Full time

Benefits offered by this job

Competitive health insurance

401(k) match program

Paid vacation policy

Mobile stipend

Paid travel to company events

Job summary

Ovative Group is seeking an experienced Account Manager, Client Services in Chicago to lead cross-functional strategies and manage client relationships. The ideal candidate will possess over 5 years of experience in client management and digital marketing, with strong analytical skills to drive results. Responsibilities include developing digital media strategies, maintaining client relationships, and leading teams. The position offers a competitive salary range of $90,000 – $132,000, including bonuses and extensive benefits.

Qualifications

• 5+ years of experience leading cross-functional business strategies.
• Strong analytical skills and experience leveraging large datasets.
• Ability to drive results in ambiguous environments.

Responsibilities

• Drive multi-channel digital media strategies aligned with client goals.
• Develop and cultivate relationships with large clients.
• Lead cross-functional teams to drive results and account retention.

Skills

Analytics-driven decision-making

Client management experience

Strong analytical skills

Cross-functional strategy

Team leadership

Job description

About the Role

The Account Manager, Client Services will lead cross‑functional strategy, client relationship management, and team leadership to drive enterprise‑scale digital media optimization. The role requires analytics‑driven decision‑making and the ability to translate complex performance data into actionable client insights.

Responsibilities of an Account Manager, Client Services

• Cross‑functional strategy & thought leadership
  • Drive multi‑channel digital media strategies and roadmaps that align with client growth goals.
  • Maintain documentation and tracking of account priorities on a weekly, monthly, and quarterly basis.
  • Serve as the expert on marketing budgets, media mix, and performance KPIs across broad and channel‑specific levels.
  • Lead regular and ad‑hoc performance analyses, translating insights into clear client communications.
  • Lead cross‑functional performance‑based marketing strategy projects, providing media expertise and thought leadership.
  • Facilitate problem‑solving sessions to define stakes, desired results, and optimal approaches.
  • Stay current on emerging digital marketing trends and technologies.
• Client relationship management
  • Develop, manage, and grow relationships with large clients, partnering to develop client growth strategies.
  • Act as an extension of the client’s team by deeply understanding their business, industry, and metrics.
  • Build and maintain trust and credibility with client leadership.
• Team leadership and employee development
  • Lead cross‑functional teams of subject matter experts to drive client results and account retention.
  • Foster a culture of open communication and 360‑degree feedback.
  • Manage direct reports and contribute to a development culture that recruits and develops world‑class talent.

Requirements

• 5+ years of experience leading cross‑functional business strategies with clear communication, structured problem‑solving, and project ownership.
• Strong analytical skills and experience leveraging large, complex datasets to inform strategic recommendations.
• Ability to drive results in ambiguous environments, applying structure to open‑ended challenges.
• Experience in e‑commerce, digital marketing, customer data and insights, or a related marketing discipline.
• Experience managing direct reports.
• Client management experience.

Preferred

• Hands‑on media planning and buying experience across digital and traditional channels, especially paid social, programmatic, search, and video.
• Experience working in a digital agency environment, managing day‑to‑day execution and optimization of media campaigns.
• Strong understanding of cross‑channel media strategy, integrating brand awareness and direct response objectives.
• Ability to bridge strategic account leadership with tactical media execution.

Pay Transparency

Base Salary: $90,000 – $132,000 (inclusive of a 20 % bonus). Actual offers are based on experience and anticipated impact.

Benefits

• Competitive health insurance, including coverage for same‑sex partners.
• 401(k) match program.
• Paid vacation policy with flexible use.
• Provision of a mobile stipend for phone and data plan.
• Access to offices in Minneapolis, New York, and Chicago.
• Paid travel to company events and in‑person collaboration.