Account Manager - CarepathRx - Remote

Cigna Health and Life Insurance Company; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group is seeking an Account Manager for CarepathRx to help patients transition from hospital care to home-based therapy. You will build strong referral relationships, coordinate complex home-care services, and collaborate with clinical and operational teams to deliver safe, cost-effective care and a positive patient experience.

Responsibilities include serving as the single point of contact for physician offices, promoting home infusion services, coordinating insurance verification and

Qualifications

• Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, interpersonal, and customer-service communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word and Excel.
• Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families.
• Demonstrated ability to identify customer needs and develop practical, timely solutions.

Responsibilities

• Provides a single point of contact for Physician offices while building relationships to promote specialty infusions for patients at home.
• Promotes and maintains the continuum of patient care from the hospital to home setting specific to patients in need of Home IV therapy and Enteral Nutrition.
• Build and maintain strong relationships with assigned hospitals, clinics, physician offices, home health agencies, and community partners.
• Collaborate with multidisciplinary teams to coordinate quality, cost-effective services in the home and support positive patient outcomes.
• Manage the referral process from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities.
• Partner closely with operational teams to ensure timely referral processing, service readiness, and a smooth patient transition.
• Provide appropriate basic education to patients and families regarding therapy and next steps in the care process.
• Identify patient, family, or referral-source concerns and coordinate solutions that protect service quality and satisfaction.
• Support territory growth by engaging referral sources and communicating the value of CarepathRx services.
• Maintain accurate documentation and protect the confidentiality of patient information and records.
• Participate in required education, departmental meetings, and training to strengthen knowledge and service delivery.

Skills

Healthcare experience

Account management

Referral coordination

Customer service

Project management

Education

Bachelor’s degree or equivalent professional experience

Tools

Microsoft Word

Microsoft Excel

Job description

Account Manager – CarepathRx

Join CarepathRx as an Account Manager, where you will help patients transition safely and confidently from hospital care to home-based therapy. In this role, you will build strong referral relationships, coordinate complex home-care services, and partner with clinical and operational teams to deliver seamless, cost-effective care and a positive patient experience.

Responsibilities

• Provides a single point of contact for Physician offices while building relationships to promote specialty infusions for patients at home.
• Promotes and maintains the continuum of patient care from the hospital to home setting specific to patients in need of Home IV therapy and Enteral Nutrition.
• Build and maintain strong relationships with assigned hospitals, clinics, physician offices, home health agencies, and community partners.
• Collaborate with multidisciplinary teams to coordinate quality, cost-effective services in the home and support positive patient outcomes.
• Manage the referral process from initial intake through service coordination, including insurance verification, home health scheduling, and communication of financial responsibilities.
• Partner closely with operational teams to ensure timely referral processing, service readiness, and a smooth patient transition.
• Provide appropriate basic education to patients and families regarding therapy and next steps in the care process.
• Identify patient, family, or referral-source concerns and coordinate solutions that protect service quality and satisfaction.
• Support territory growth by engaging referral sources and communicating the value of CarepathRx services.
• Maintain accurate documentation and protect the confidentiality of patient information and records.
• Participate in required education, departmental meetings, and training to strengthen knowledge and service delivery.

Required Qualifications

• Minimum 3 years of relevant experience in healthcare, account management, referral coordination, insurance, patient services, or a related customer-facing role.
• Strong project management, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, interpersonal, and customer-service communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word and Excel.
• Ability to collaborate effectively with hospital staff, physicians, home health agencies, community resources, patients, and families.
• Demonstrated ability to identify customer needs and develop practical, timely solutions.

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in managed care, insurance, home infusion, specialty pharmacy, or home-based patient services.
• Public speaking, provider education, or referral-source presentation experience.
• Experience supporting patient transitions from acute-care settings to home-based therapy.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

Benefits

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for accommodation requests only. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.