Account Manager Business Development - Therapeutic cellular solutions

American Red Cross; Philadelphia (Philadelphia County); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental plan

Vision plan

HSA/FSA

PTO

401K match

Paid family leave

Employee assistance

Disability insurance

Service awards

Job summary

The American Red Cross is seeking an Account Manager Business Development to manage customer accounts, oversee contract activities, and support growth in the healthcare, biotech, and cell therapy markets. The role emphasizes collaboration across teams and delivering exceptional customer service from development through renewal.

Remote/work-from-home in the United States, with 10–25% travel; requires a Bachelor's degree and 3+ years of relevant experience in life sciences or related fields.

Qualifications

• Bachelor's degree required.
• Bachelor's in Life Sciences, Biology, Chemistry, or related field preferred.

Responsibilities

• Serve as the primary account manager for assigned customer accounts, maintaining strong relationships and coordinating internal resources.
• Support contract management activities for new and existing customers, including amendments, renewals, execution, and ongoing compliance.
• Support account growth by analyzing needs, market trends, and performance data to identify opportunities.
• Collaborate with Business Development, Operations, Legal, Finance to onboard customers and implement agreements.
• Build and disseminate customer communications and marketing materials to raise awareness of services.

Skills

Relationship management

Cross-functional collaboration

Problem solving

Contract understanding

Excel

Technical communication

Team orientation

Travel readiness

Education

Bachelor's degree

Life sciences/biology/chemistry background preferred

Tools

Excel

Job description

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

What You Need to Know:

The Account Manager Business Development - Therapeutic Cellular Solutions partners closely with Business Development to support customer relationships, contract administration, and business growth initiatives within the healthcare, biotechnology, and cell therapy markets. Serving as a central resource for assigned customer portfolios, this role helps ensure account activity, customer information, and contractual documentation are managed effectively throughout the customer lifecycle.

A key focus of the position is supporting customer agreements from development through execution and renewal, including coordinating contract reviews, managing redlines, and facilitating the timely completion of contractual processes. The role also supports business development efforts by evaluating inbound opportunities, assessing lead viability, and helping convert qualified prospects into new business opportunities.

In addition, the Account Manager conducts market and customer research, analyzes business trends, and contributes to strategic initiatives that support revenue growth, customer retention, and expansion objectives. The ideal candidate brings experience in healthcare account management, contract management, or business development support, with exposure to cell and gene therapy, biopharmaceutical, or life sciences organizations preferred. Success in this role requires strong relationship management, business acumen, attention to detail, and the ability to effectively coordinate multiple projects and stakeholders in a dynamic, customer-focused environment.

Where Your Career Is a Force For Good (Key Responsibilities):

• Serve as the primary account manager for assigned customer accounts, maintaining strong customer relationships, coordinating internal resources, and ensuring exceptional customer support and account retention.
• Support contract management activities for new and existing customers, including amendments, renewals, execution, and ongoing compliance with contractual obligations.
• Support account growth and expansion by analyzing customer needs, market trends, and business performance data. Identify growth opportunities and contribute to strategic account planning in collaboration with the Business Development team.
• Collaborate with Business Development, Operations, and cross-functional teams to support new business development efforts, customer onboarding and successful implementation of customer agreements.
• Cultivate and strengthen relationships with customers, external stakeholders, and strategic partners to promote customer satisfaction, business continuity, and growth opportunities while advancing the Red Cross mission.
• Identify process improvement opportunities related to account management, customer experience, and contract administration, and support the implementation of solutions that improve efficiency and effectiveness.
• Develop and disseminate customer communications, account updates, and marketing materials to increase awareness of available services, strengthen customer engagement, and support business initiatives.
• Collaborate with Business Development, Operations, Legal, Finance, and other key stakeholders to support customer onboarding, contract implementation, business expansion initiatives, and operational excellence.

Pay Information

The salary range for this position is $80,000-$90,000

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

The role is remote/workfromhome, with the requirement that the selected candidate reside anywhere within the United States.

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

What You Need to Succeed (Minimum Qualifications):

Education

• Bachelor's degree required.
• Bachelor's degree in Life Sciences, Biology, Chemistry, or a related scientific discipline preferred.

Experience

• Minimum 3 years of relevant professional experience.
• Experience managing client relationships, customer accounts, and contract-driven business partnerships.
• Demonstrated experience reviewing, administering, negotiating, or managing customer contracts.

Skills & Abilities

• Strong operational collaboration and cross-functional partnership skills.
• Proven problem-solving and issue-resolution capabilities.
• Ability to interpret contractual obligations and effectively communicate requirements to internal and external stakeholders.
• Advanced proficiency with Microsoft Office applications, particularly Excel.
• Strong technical communication skills.
• Ability to work effectively in a team environment.
• Ability to travel 10-25%.

Preferred

• Experience in the life sciences, healthcare, biotechnology, or pharmaceutical industries.
• Cell & Gene Therapy industry knowledge or experience.
• Technical communication experience within a scientific or healthcare environment.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.