Account Manager, Business Development, Groups, North America

The Leading Hotels of the World; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

A luxury hotel collection in New York City is seeking an Account Manager for Business Development to drive revenue growth from North American clients. The role involves securing new business opportunities and strengthening relationships with key accounts. The ideal candidate will have a strong track record in sales, excellent analytical and presentation skills, and experience within the luxury hospitality sector. This full-time position offers flexible workplace options.

Benefits

22 days of Paid Time Off (PTO)

Medical coverage

401(k) company match

$500 home office setup credit

$500 travel credit

Qualifications

• 3+ years of experience in MICE and group-related business development.
• Proven track record of meeting and exceeding sales goals.
• Strong understanding of the North American luxury travel market.

Responsibilities

• Identify and secure new business opportunities in luxury group travel.
• Create targeted sales strategies for measurable growth.
• Build relationships with key accounts and industry partners.

Skills

Sales experience in luxury hospitality

Relationship building

Analytical skills

Presentation skills

Fluency in English

Tools

Salesforce

Office software (Outlook, Word, PowerPoint, Excel)

Job description

Account Manager, Business Development, Groups, North America

Join to apply for the Account Manager, Business Development, Groups, North America role at The Leading Hotels of the World

We are seeking a strategic and dynamic sales professional to drive lead generation and revenue growth from North American clients for member hotels with a primary focus on North American properties. This role is responsible for identifying and securing new business opportunities and strengthening relationships with high-value accounts.

The ideal candidate will be a proactive and persistent sales professional with a strong track record in lead generation and new business development, possess strong analytical and presentation skills, a data-informed approach to sales strategy, and the ability to manage multiple initiatives across a fast-paced, high-touch environment. Representing The Leading Hotels of the World at events and industry functions, this individual will play a key role in enhancing brand visibility and capturing new business while actively contributing to the strategic direction of the Group Sales team

This is a full-time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Responsibilities

• Identify, qualify, and secure new business opportunities within the luxury group travel market for our member hotels while ensuring alignment with business objectives.
• Create and implement targeted sales strategies that drive measurable growth across leads, bookings, and revenue
• Analyze pipeline activity to uncover opportunities for strategic support, deeper engagement, and business growth with member hotels.
• Stay current on market trends, competitor activity, and emerging opportunities to inform sales strategies

Account & Partner Relationship Management

• Build and maintain strong relationships with key accounts, member hotels, and industry partners to increase brand visibility and preference across the assigned region.
• Collaborate with hotel partners to develop tailored offerings that increase lead volume, confirmed bookings, and revenue.
• Leverage CRM tools to track sales performance and client engagement, using insights to pursue high-potential opportunities.

Client Engagement & Event Execution

• Plan and execute sales missions, client educational programs (FAMs), and leadership-assigned events, ensuring high ROI by prioritizing top-performing accounts and hotels.
• Represent The Leading Hotels of the World at industry events, trade shows, and networking opportunities to strengthen relationships and uncover new business.
• Manage personal travel and coordinate direct and collaborative sales calls independently.

Communication & Internal Collaboration

• Prepare and deliver persuasive presentations; lead productive meetings with internal teams, hoteliers, and stakeholders.
• Execute special projects and initiatives as needed to support broader team and organizational goals.

Budget & Operational Accountability

• Develop and meet annual expense budgets for assigned market
• Ensure all sales activities are conducted with a focus on maximizing client engagement and ROI.

Requirements & Experience

• 3+ years of experience in MICE and group related business development, sales, or account management within the luxury hospitality or group travel sector.
• Proven track record of meeting and exceeding sales goals.
• Established network of corporate and incentive luxury group travel buyers is highly preferred.
• Strong understanding of the North American luxury travel market and client expectations.
• Experience working with high-net-worth clientele, incentive and corporate travel planners, and luxury event organizers.
• Fluent in English (written & spoken) other languages are desirable.

Skills & Abilities

• Strong sales foundation with knowledge of the group travel lifecycle, negotiation tactics, and revenue-driving strategies
• Results-oriented, tenacious, and thrives in competitive, fast-paced environments
• Highly organized, adaptable, and able to multitask independently while collaborating across teams
• Strategic thinker with the ability to translate insights into clear, actionable plans
• Builds trust and influence with diverse clients and colleagues; communicates with cultural sensitivity and professionalism
• Skilled in developing and managing key and mid-tier accounts autonomously
• Confident and effective in both verbal and written presentations, with strong interpersonal and cross-functional communication skills
• Proficient in Salesforce, Outlook, Word, Power Point and Excel
• Passionate about luxury hospitality with a strong understanding of high-end travel experiences
• Maintains financial discipline, managing travel and entertainment budgets responsibly
• Represents LHW with executive presence, professionalism, and a positive attitude; willing to travel as required

Compensation

Annualized Salary Range: $75,000 - $85,000

Target Annual Incentive bonus: 25%

Actual compensation within that range will be dependent upon the individual's skills, experience, and location.

Benefits

• 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with Company contribution
• 401(k) company match up to 4% of salary
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors Collaborative and inclusive work environment

About The Leading Hotels Of The World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels.

The Leading Hotels of the World is an equal opportunity employer. The Leading Hotels of the World does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.