Account Manager Associate - Commercial Lines (Pacific Time Zone)

Insurance Office of America; Snohomish (WA); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick/pto

Job summary

Insurance Office of America, Inc. (IOA) is seeking an Account Manager Associate for Commercial Lines.

The role provides administrative and customer service support to the account team and producers across a remote-capable setup, with expectations to work Pacific Time hours. The ideal candidate has 3+ years in account management or 5+ years in insurance, holds an active P&C license, and understands policy renewals, billing, submissions, and client service while maintaining data accuracy in agency

Qualifications

• 3+ years of account management experience or 5+ years in insurance
• Thorough knowledge of insurance brokerage and client needs
• Active P&C license (required); CIC or equivalent preferred

Responsibilities

• Provide administrative and customer service support to the account team and producers
• Manage policy expirations and renewals
• Handle billing, claims, coverage analysis, and account inquiries
• Review contracts to ensure proper coverages
• Monitor delinquent accounts and collect balances
• Maintain agency management systems and data accuracy

Skills

Account management

Insurance brokerage

Customer service

Education

High School Diploma

Tools

MS Office

Excel

Outlook

Job description

Title: Account Manager Associate - Commercial Lines

Job Description

Remote

open to residents in California, Nevada, Oregon, Washington and Arizona

Supporting

IOA - Los Angeles | Book Focus: Generalist

Requirement

active P&C license, ability to work Pacific Time Zone (PT) hours: M-F 8am to 5pm

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.
• Task Processing: Process tasks accurately and within required timeframes.
• Contract Review: Assist in reviewing contracts to ensure proper coverages are included.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $65,000.00 to $75,000.00 per year, depending on experience, relevant skills, and geographic location

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.