Account Manager, AMER-East

Remote; Greenland (NH); Remote; USD 63,000 - 160,000; Full time

Job summary

An innovative firm is seeking an Account Manager to drive sales and customer success in the AMER-East region. In this fully remote role, you will manage the entire sales cycle, from retaining existing customers to identifying new expansion opportunities. You will collaborate with cross-functional teams to design tailored solutions for small and mid-sized businesses, ensuring customer satisfaction and business growth. The company values diversity and offers flexible working hours, paid parental leave, and a supportive work environment. If you are self-motivated and passionate about customer relationships, this opportunity is perfect for you.

Benefits

Work from anywhere

Flexible paid time off

Flexible working hours

16 weeks paid parental leave

Mental health support

Stock options

Learning budget

Home office budget & IT equipment

Budget for social events or co-working spaces

Qualifications

• 5+ years of Account Management or SaaS sales experience preferred.
• Proven ability to retain and grow accounts.

Responsibilities

• Manage the full sales cycle and exceed quotas.
• Identify new expansion, upsell, and cross-sell opportunities.
• Collaborate with cross-functional teams for customer success.

Skills

Account Management

Sales Strategy Development

Customer Relationship Management

Communication Skills

Pipeline Development

SaaS Sales

Client Needs Assessment

Education

Bachelor's Degree

Job description

Join to apply for the Account Manager, AMER-East role at Remote.

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

We encourage folks from all ethnic groups, genders, sexualities, ages, abilities, disability statuses, and other under-represented groups to apply. We prioritize a sense of belonging and have ERGs (Women, Disability, Queer, Minorities in Tech) that meet regularly with the People team. During your interviews and beyond, we encourage you to request accommodations if needed.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to candidates who balance innovation with genuine expertise. Learn more about our AI guidelines at remote.com/how-it-works.

All positions are fully remote. You do not have to relocate to join us!

What this job offers:

The opportunity to manage the entire sales cycle, from retaining existing customers and identifying new expansion opportunities to executing upsell and cross-sell strategies. You will present Remote’s services to existing customers, create upselling pathways, and own customer relationships to ensure business success.

You will understand and design solutions tailored to small and mid-sized businesses, participate in strategic events, and collaborate with cross-functional teams to ensure customer success. This role offers a chance to make a significant impact on customer satisfaction and business growth.

What you bring:

• Proven ability to retain and grow accounts, with success in driving expansion, upselling, and cross-selling
• Experience building relationships with decision-makers and stakeholders to drive client outcomes and revenue
• Proactive communication skills to understand client needs and solicit feedback
• Ability to develop and execute sales strategies to grow revenue
• Experience creating and adapting client strategies to meet goals
• Pipeline development, forecasting, and reporting skills
• Strong knowledge of sales processes
• Ability to learn complex solutions and develop new skills
• Understanding of Remote’s services and industry position
• 5+ years of Account Management or SaaS sales experience (preferred)
• Excellent verbal and written communication skills in English
• Self-motivated, independent, resilient, and customer-focused

Key responsibilities:

• Manage the full sales cycle and exceed quotas
• Identify and push new expansion, upsell, and cross-sell opportunities
• Present services to existing customers and upsell solutions
• Own customer relationships from sale to completion
• Maintain regular contact and build strategic partnerships
• Design solutions for small and mid-sized business needs
• Implement customer retention initiatives and participate in strategic events
• Collaborate with cross-functional teams for customer success

Practicals:

• Report to: Senior Manager, Sales - Account Management
• Team: AMER Sales
• Location: AMER - East
• Start date: As soon as possible

Remote Compensation Philosophy:

We ensure fair, unbiased compensation and pay above in-location rates, supporting global talent-hiring and local wealth in developing countries. The salary range for this position is $63,950 to $159,900 USD, depending on various factors. Actual pay will depend on location, skills, experience, and market demands.

Application process:

• Interview with Recruiter
• Interview with Hiring Manager
• Interview with Team Member
• Optional Cross-Functional Interview
• Interview with Executive
• Bar Raiser Interview
• Employment verification

Benefits:

Our full benefits are detailed at remote.com/r/benefits. Some universal benefits include:

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for social events or co-working spaces

How You’ll Plan Your Day:

Remote’s async work environment allows you to plan around your life. You are encouraged to take ownership, be proactive, and prioritize your work-life balance.

How To Apply:

• Fill out the form and upload your CV in PDF format
• Submit your application and CV in English
• If you lack an updated CV, include your LinkedIn profile

We value diversity and inclusion. You may voluntarily share your pronouns and demographic info during the application process to help us stay accountable.

Applications are accepted on an ongoing basis.