Account Manager (Advertiser Success)

Fluent; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Unlimited vacation

401(k) employer match

Professional development

Flexible work schedules

Job summary

Fluent's Adflow platform connects top brands with engaged consumers using first-party data and ML-driven optimization. An Account Manager on the Advertiser Success team builds and grows a book of business with advertisers, delivering strategic guidance, performance insights, and revenue growth.

Responsibilities include onboarding new clients, coordinating with cross-functional teams, and presenting business reviews to top clients.

Qualifications

• 3–5 years of experience managing a book of business within digital performance marketing or ad tech.
• Commerce media experience is a plus.
• Excellent analytical skills and highly organized approach.
• Outstanding written and verbal communication abilities.
• Self-motivated, proactive mindset with strong client service focus.

Responsibilities

• Manage a book of business and relationships with advertisers on the Adflow platform.
• Drive revenue growth and long-term partnerships; meet or exceed client performance expectations.
• Monitor budgets and present formal business reviews to top clients.
• Lead client onboarding, optimizations, pacing and performance reports; propose campaign recommendations.
• Collaborate with cross-functional teams to implement solutions and expand opportunities.
• Coordinate onboarding with Business Development and Creative Strategy teams; track requirements with Media Operations.

Skills

Account management

Performance marketing

Analytical skills

Excellent communication

Relationship-building

Excel

Tools

Excel

Job description

• Adflow is Fluent’s commerce media advertising platform, connecting top-tier brands with highly engaged consumers through proprietary ad inventory, first-party data, and machine learning-driven optimization


• We’re seeking an Account Manager to join our growing Advertiser Success team


• In this role, you will use your performance marketing expertise, analytical, communication, and relationship-building skills to provide superior client service, research, and market analysis for the advertisers on the Adflow platform


• You will persistently explore and uncover the business needs of your clients, managing a book of business while developing comprehensive strategies that drive revenue growth and long-term partnership success


• Rapidly gain a thorough understanding of Adflow’s proprietary ad inventory, machine learning-driven optimization, reporting analysis, competitive advantages, resources, and processes, and articulate them persuasively to new and existing advertisers


• Manage a book of business and maintain strong relationships with new and existing advertisers on the Adflow platform, to successfully meet and exceed client performance expectations and ensure long-term success


• Monitor client budgets, with a focus on growing advertising spend on Adflow inventory; prepare and present formal business reviews to top clients


• Serve as lead for all client communication, including onboarding, performance feedback, creative changes, pacing reports, performance reports, client meetings, campaign recommendations, and comprehensive strategy to enable revenue growth


• In partnership with Advertiser Success leadership, identify, create, and implement solutions grounded in measurable business results; serve as an external product consultant educating advertisers and agencies on Adflow’s ad solutions and best practices, and grow the partnership


• Understand each client’s key performance indicators, and clearly communicate these metrics internally for optimization


• Proactively introduce new revenue-driving opportunities across Adflow’s inventory and channels


• Manage the onboarding process for new advertisers, coordinating the flow of campaign builds with Business Development and Partner Development, creative execution with the Creative Strategy team, and tracking requirements with the Media Operations team


• Work closely with the Campaign Strategy, Media Operations, and Creative Strategy teams to provide continued feedback and analysis, optimization suggestions, and recommendations


• Formulate plans to extend new business and additional channel distribution with established accounts


• Responsible for overseeing monthly billable numbers to finance for invoicing

Benefits

• Health & Wellness: We want our people to be their best selves both on and off the clock. We try to make that easier by offering multiple health insurance plans, on-demand instructor-led fitness and meditation sessions, and mental health resources like real-time texting therapy.


• Work-Life Balance: Balance is the key to a happy workplace. We provide unlimited vacation days and flexible work schedules to reward our team for their hard work. We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.


• Rewards & Retirement: We acknowledge results and award our people for their persistent drive to succeed. Fluent offers competitive salaries and generous bonus/commission plans, in addition to a 401k employer match.


• Growth & Development: We encourage curiosity and provide our people with the tools and resources to learn and grow. From internal Fluent University courses and company-wide DEI workshops to corporate She Runs It memberships, we offer continuous opportunities for personal and professional development.


• Camaraderie & Fun: Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and monthly all-hands meetings. With our staff decentralized across North America, we love the chance to see each other in person but also connect virtually on initiatives such as DEI and giving back.

If you’re a self-motivated and results-driven person who thrives in a fast-paced ad tech environment and knows how to turn data into client wins, this is the role where you’ll thriveAttentive to client budgets and spend targets, conscientious of revenue pacing, and experienced in exercising sales skills3-5 years of relevant experience managing a book of business within digital performance marketing or ad tech; commerce media experience a plusExcellent analytical skillsExtremely organized and meticulous, as you will manage many advertiser campaigns simultaneouslyExcellent written communication skillsExceptional communicator, comfortable presenting to advertiser and internal stakeholdersSelf-motivated, self-starter mentalityHigh proficiency in Excel