Account Manager - Absence

ComPsych; United States; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

Bonus opportunities

Job summary

ComPsych Corporation in the United States is seeking an experienced Account Manager to join our Absence Customer Success team. You will proactively manage a book of business, strengthen the customer experience, and ensure flawless service delivery while identifying upsell opportunities.

This role emphasizes relationship management, collaboration with leadership, and travel up to 25% as needed to meet clients.

Qualifications

• 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services.
• Bachelor’s degree required; Master’s preferred.
• Strong experience providing strategic account management to accounts.
• Proven ability to upsell additional service lines to existing customers.
• Project management, critical thinking, and attention to detail required.
• Travel as necessary to meet with new and existing customers (up to 25%).

Responsibilities

• Own and manage overall customer satisfaction and retention for many customers.
• Meet goals of client retention and account growth by satisfaction metrics and upsell opportunities.
• Understand customers' business and benefits concerns to position value.
• Provide project management and training to newly implemented accounts.
• Establish and maintain strong relationships with clients and business leaders.
• Investigate, track, and resolve customer concerns.
• Prepare utilization analysis and trend reports to drive improvements.

Skills

Account management

CRM experience

Travel availability

Education

Bachelor's degree

Master's preferred

Tools

Microsoft Office

CRM software

Job description

About ComPsych

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

We are seeking an experienced Account Manager to join our Absence Customer Success team. The Account Manager will proactively manage a book of business comprised of ComPsych’s customers. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. Our Absence Account Manager will ensure that our service delivery is flawless and will maximize the opportunities to sell additional service lines. This individual reports directly to our Absence Customer Success Manager and works closely with the entire department.

What You’ll Do

• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers
• Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
• Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
• Establish a strong relationship with your clients
• Investigate, track, and resolve customer and client concerns
• Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements
• Establish and build strong working relationships with ComPsych’s business leaders and team members
• Other duties as assigned

What We’re Looking For

• 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
• Bachelor’s degree required, Master’s preferred
• Strong experience providing strategic account management to accounts required
• Your proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills, and strong attention to detail required
• Stable work history required
• Strong skills in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $55,000 - $70,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.