Account Manager (50575)

Juniper; Fort Lauderdale (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

Juniper in Fort Lauderdale is seeking an Account Manager to drive operational and financial performance for a portfolio of client accounts. You will lead a team, promote safety, and ensure the highest service quality.

Responsibilities include recruiting, onboarding, coaching, maintaining client relationships, managing P&L, and delivering reporting. The role requires strong leadership, communication, and a hands-on approach to improve efficiency and client satisfaction.

Qualifications

• 5 years landscaping or service industry experience with 3 years of managing multi-million-dollar portfolio.
• 2 years of leadership or management experience strongly preferred.
• GI-BMP certification within the first 90 days holding position is required.
• LF Certification preferred.

Responsibilities

• Lead recruiting, hiring, and onboarding new employees.
• Foster learning by providing training and development opportunities.
• Manage performance, provide feedback, and drive accountability.
• Support safety policies and investigations as needed.
• Build and maintain client relationships through site visits and updates.
• Oversee daily maintenance schedules and field crew performance.
• Manage P&L, labor, materials, and equipment expenses.
• Prepare reports on account performance and site conditions.

Skills

Leadership

Client relationship management

Communication

Financial acumen

Project management

Safety awareness

Training & development

Conflict resolution

Technical literacy

Driver's license & MVR

Education

GI-BMP Certification

LF Certification (preferred)

Tools

Microsoft Office

Adobe

Mobile devices proficiency

Job description

The Account Manager is responsible for driving the operational and financial performance of their assigned portfolio of business. The Account Manager ensures exceptional client service by building strong relationships, delivering operational excellence, and maintaining the highest quality standards. By promoting safe working environments and empowering their team through effective leadership and development, the Account Manager is a vital role in advancing the company’s growth and long-term success.

• Lead efforts in recruiting, hiring, and onboarding new employees. Foster a culture of continuous learning by providing training and development opportunities to enhance team skills and performance.
• Effectively manage employee performance by clearly communicating expectations, providing regular and constructive feedback, and addressing both positive contributions and areas for improvement. Foster a culture of accountability and continuous growth.
• Promote a positive and inclusive work environment by actively recognizing achievements, addressing employee concerns promptly, and using approaches to maintain high levels of employee satisfaction and retention.
• Assist Talent Acquisition team with onboarding activities associated with new employees; including but not limited to, completing Form I-9 accurately and timely, providing new employees with their applicable training plan, and providing any applicable documents to HR.
• Oversee daily maintenance schedules, field crew performance, and operational efficiency to meet and exceed contractual obligations.
• Conduct site inspections to assess work quality, compliance with contracts, and opportunities for improvement or enhancement.
• Build and maintain strong client relationships through regular engagement, site visits, and updates to understand their goals, address concerns, and ensure satisfaction.
• Manage financial performance, including P&L oversight, labor, materials, inventory, and equipment expenses, addressing variances to ensure profitability.
• Develop and implement streamlined processes to improve service delivery, efficiency, and overall performance.
• Prepare and present reports on account performance, site conditions, and client feedback, leveraging insights to propose and deliver enhancements or additional services.
• Collaborate in regular meetings to align on goals, discuss performance, and identify opportunities for growth and improvement.
• Stay informed on the latest landscape technologies and practices, sharing knowledge with clients to support informed decisions and innovative solutions.
• Ability to perform all tasks carried out by team members under their supervision
• Follow and promote safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained. Assist with safety investigations and implement corrective actions to address safety hazards and incidents.
• Perform other related duties as assigned

Qualifications

• 5 years of landscaping or service industry experience with 3 years of managing multi-million-dollar portfolio of business preferred.
• 2 years of leadership or management experience strongly preferred.
• Green Industries Best Management Practices (GI-BMP) required within the first 90 days holding position required.
• Limited Urban Commercial Fertilizer Applicator (LF) Certification preferred.
• In-depth knowledge of equipment, tools, and machinery needed for agronomy operations.
• Strong verbal and written communication skills, with the ability to effectively share information across teams and stakeholders.
• Ability to manage, deescalate, and resolve conflicts, ensuring open communication and maintaining strong relationships with clients and team members.
• Proficient in computer and technology skills including working knowledge of Microsoft Office Suite, Adobe, and mobile devices.
• Must possess a valid US driver’s license (or equivalent) and meet Motor Vehicle Record (MVR) verification requirements.

About Us

Juniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!