Account Manager

Benchstrength; Westport (CT); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Paid Time Off

401(k)

Professional development

Job summary

Slide, a security-first BCDR company for MSPs, is hiring Account Managers to own relationships with MSP partners across Northeast, Southeast, Central/Mountain and West territories. You’ll guide onboarding, foster growth, and become the trusted contact for partners to maximize value from Slide.

You’ll collaborate with Sales, Support, Partner Success, and other teams to ensure retention, expansion, and an excellent partner experience, using HubSpot for forecasts and reporting.

Qualifications

• 3+ years in B2B account management, channel account management, or sales, ideally in the MSP or IT channel.
• Proven track record of retaining and growing a book of business against revenue targets.
• Understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with MSP owners and technical teams.
• Strong negotiation and closing abilities.
• Excellent time management and organizational skills. You can manage a large portfolio of partners without letting anything slip.
• Proficiency in CRM software (HubSpot preferred).
• Analytical and problem-solving skills, with comfort using data to spot risk and opportunity.

Responsibilities

• Build and maintain strong relationships with a portfolio of existing MSP partners, serving as their primary contact at Slide.
• Manage onboarding calls with newly signed partners to ensure smooth handoff and fast deployments.
• Develop deep understanding of each partner's business and growth goals, and create account plans accordingly.
• Drive retention and expansion by increasing adoption across partner client bases and moving clients from competing BCDR solutions.
• Conduct regular partner check-ins and business reviews to understand performance and opportunities.
• Manage renewals, hardware upgrades, and renewals quotations and commercial conversations.
• Respond promptly to partner requests and own them through resolution.

Skills

Account management

Relationship building

Sales

Negotiation

Communication

Data-driven

Team collaboration

Tools

HubSpot

Job description

About Slide

Slide is a modern, security-first Business Continuity & Disaster Recovery (BCDR) company built exclusively for Managed Service Providers. Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in backup, disaster recovery, and cybersecurity. Built from scratch, from a clean-room code base, free from legacy technical debt, to deliver the MSP-centric backup and recovery platform of the future. By focusing on security, performance, and simplicity, Slide provides a powerful, cost-effective, and easy-to-use solution that ensures MSPs can protect their clients’ data without the constraints of outdated technology and restrictive pricing models.

About The Job

Location: Remote, United States. We're hiring Account Managers for our Northeast, Southeast , Central/Mountain, and West territories.

As an Account Manager and “Farmer” at Slide, you'll own relationships with a portfolio of existing MSP partners in your territory. From onboarding through renewal, you'll help partners get the most value from Slide, grow their BCDR business with us, and expand the partnership over time.

You’ll be the trusted, go-to contact for your partners: the person they reach out to with a question, an opportunity, or a problem. You’ll build strong relationships, understand their businesses deeply, and work closely with teams across Slide to drive retention, expansion, and an excellent partner experience. We are looking for someone who embodies our values of empathy, teamwork, getting stuff done, openness, doing the right thing, and doing their life's work.

What You'll Do

• Build and maintain strong relationships with a portfolio of existing MSP partners, serving as their primary point of contact at Slide.
• Manage onboarding calls with newly signed partners, working with the Sales Representative who closed the deal to ensure a smooth handoff and a fast path to their first deployments.
• Develop a deep understanding of each partner's business, client base, and growth goals, and build account plans to match.
• Drive retention and expansion by increasing adoption across each partner's client base, helping them move remaining clients from other BCDR solutions, and identifying new ways to grow the partnership.
• Conduct regular partner check-ins and business reviews to understand performance, priorities, and opportunities.
• Manage renewals, hardware upgrades and refreshes, quoting, and commercial conversations within your accounts.
• Respond promptly to partner requests and inquiries routed to you, and own them through resolution.
• Spot early signs of account risk and act proactively to protect the relationship.
• Partner with Sales Engineering, Support, Partner Success, and other internal teams to resolve issues and deliver a strong partner experience.
• Maintain accurate account information, opportunities, and forecasts in HubSpot, and present your growth pipeline in weekly reviews.
• Track account performance, retention, expansion, and other key metrics in HubSpot.
• Represent Slide at partner events, conferences, and industry gatherings.
• Stay informed on Slide's products, the MSP market, and the broader competitive landscape.

What We’re Looking For

• 3+ years in B2B account management, channel account management, or sales, ideally in the MSP or IT channel.
• A proven track record of retaining and growing a book of business against revenue targets.
• Understanding of Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is a plus.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with MSP owners and technical teams.
• Strong negotiation and closing abilities.
• Excellent time management and organizational skills. You can manage a large portfolio of partners without letting anything slip.
• Proficiency in CRM software (HubSpot preferred).
• Analytical and problem-solving skills, with comfort using data to spot risk and opportunity.
• Self-motivated and results-oriented.
• Ability to work independently and as part of a team.
• Uses AI and modern sales tools to improve account research, partner communication, and productivity.
• Willingness to travel for partner meetings, events, and conferences.

Why Join Us

• Comprehensive health, dental, and vision coverage.
• Paid Time Off: Generous paid time off and holiday schedule.
• Retirement Plan: 401(k).
• Professional Development: Opportunities for training and professional growth.
• The opportunity to do your life's work in a dynamic and creative environment with like-minded individuals.

Compensation Range: $75K - $100K