Account Manager

CaptionCall; Vancouver (WA); Sur place; USD 50 000 - 60 000; Plein temps

Résumé du poste

CaptionCall, LLC is seeking an Account Manager who is customer-focused and sales-driven to promoteCaptionCall services. You will visit healthcare professionals, demonstrate the product, generate leads, and build provider accounts.

The role requires traveling 25–50% and working flexible hours, including evenings and weekends as needed. A high school diploma or GED is required, and prior outside sales experience is a plus.

Qualifications

• Provide excellent customer service required.
• Ability to meet or exceed Account Manager goals set by management.
• Willingness to travel 25–50% and work evenings/weekends as needed.
• Able to present to large and small groups clearly.

Responsabilités

• Generate leads by demonstrating CaptionCall to eligible users and healthcare providers.
• Manage a territory through in-person presentations and events.
• Collaborate with Hearing Care Professionals on patient certification and referrals.
• Represent CaptionCall at events and conferences as assigned.
• Adhere to company compliance policies.
• Log daily activities in the company CRM.
• Maintain confidentiality of highly sensitive information.
• Other duties as assigned.

Connaissances

Customer service

Communication skills

Presentation skills

Independent work

English proficiency

Outside sales

Travel availability

CRM experience

Formation

High School Diploma or GED

Outils

CRM software

Description du poste

$50,000 - $60,000- Base, Plus commission

Additional Compensation through commission (Commission to be discussed at point of offer)

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 25-50%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.