Account Manager

DickersonBakker; United States; Remote; USD 68,000 - 75,000; Full time

Job summary

A nonprofit fundraising consultancy is seeking an Account Manager to lead multi-channel direct response fundraising initiatives. This role involves supporting clients by managing client communication, executing campaigns, and ensuring high-quality delivery of services. Ideal candidates will possess strong organizational abilities and a solid understanding of fundraising strategies. Flexibility in remote work, with an emphasis on the Eastern and Central time zones, is encouraged.

Qualifications

• 2-3+ years of experience in direct response marketing and/or fundraising.
• 2-3+ years of account management experience with proven success in client relations.
• Resourceful and proactive self-starter with the ability to take initiative.

Responsibilities

• Manage day-to-day responsibilities associated with assigned clients’ direct response fundraising programs.
• Build and maintain trust-based relationships with clients.
• Oversee direct response fundraising projects from launch through completion.

Skills

Understanding of direct response fundraising

Attention to detail

Excellent written and verbal communication

Project management skills

Education

Bachelor’s degree (B.A. or B.S.) or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Asana

Power BI

Job description

Account Manager – DickersonBakker

Join our team as an Account Manager and help nonprofit organizations grow by leading multi‑channel direct response fundraising programs.

Base Pay Range

$68,000 / yr – $75,000 / yr

Location

Remote (within the continental U.S.; Eastern and Central time zones highly desirable). Option to work out of our Raleigh office if preferred.

Position Overview

The Account Manager plays a key role in supporting DickersonBakker’s Fundraising Solutions clients through the effective execution of multi‑channel direct response fundraising programs. This position is responsible for day‑to‑day client communication, campaign coordination, and delivery of high‑quality fundraising initiatives that drive measurable results. The ideal candidate combines strategic thinking with strong attention to detail and thrives in a fast‑paced, collaborative environment serving nonprofit organizations.

Key Responsibilities

Account Management

• Manage day‑to‑day responsibilities associated with assigned clients’ direct response fundraising programs.
• Demonstrate a strong understanding of CRM, digital, data, and direct response marketing strategies, along with the client’s mission and objectives.
• Participate in annual planning, budgeting, and project meetings.
• Support the Account Director and SVP in preparing annual and seasonal marketing plans, results reviews, QBRs, and client presentations.
• Coordinate with the Project Manager to provide documentation for pricing worksheets and billing.
• Build and maintain trust‑based relationships with clients, understanding their goals and ensuring alignment with DB’s services.
• Handle administrative tasks, including maintaining client files, processing paperwork, capturing meeting notes, and drafting creative briefs.
• Oversee direct response fundraising projects from launch through completion to ensure timely, accurate delivery within the defined scope.
• Keep Account Director informed on project status, solicit input, and identify opportunities to enhance client outcomes and team efficiency.

Creative Development

• Serve as the primary point of contact for client creative review and approval.
• Approve key creative components before client submission to ensure alignment with strategy and brand voice.
• Oversee review cycles for print and digital deliverables, including proofs, test sends, and final sign‑offs.
• Manage the release of art to production and oversee the inspection and distribution of client samples.

Data & Analytics

• Collaborate with Project Management and Data teams to develop and update data processing instructions and mail matrices.
• Ensure accuracy of data files, campaign specifications, and reporting documentation.
• Perform quality control checks, including data counts, personalization, and insertion sign‑offs.
• Partner with the Account Director and SVP to assist with campaign analysis and performance reporting.
• Support the preparation of QBR presentations and milestone reporting materials that showcase outcomes and insights.

Required Skills & Abilities

• Strong understanding of direct response fundraising and/or marketing.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Microsoft Word, Excel, and PowerPoint; basic understanding of data analytics.
• Experience with Asana and Power BI is highly desirable.
• Resourceful, proactive self‑starter with the ability to take initiative and follow through on projects from concept to completion.

Education & Experience

• Bachelor’s degree (B.A. or B.S.) or equivalent experience.
• 2–3+ years of experience in direct response marketing and/or fundraising.
• 2–3+ years of account management experience with proven success in client relations.
• Agency experience strongly preferred; startup or fast‑growth environment experience a plus.
• Project management experience (formal or informal) preferred.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Marketing

Other Information

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