Account Manager

Deepstreamtech; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Account Manager to drive customer success and revenue growth. This role involves designing tailored solutions for small and mid-sized businesses, leading customer retention initiatives, and collaborating with cross-functional teams. The ideal candidate will have a strong background in Account Management, excellent communication skills, and a customer-centric approach. If you're passionate about building strategic relationships and making a significant impact on customer satisfaction, this opportunity is perfect for you. Join a forward-thinking company that values innovation and growth.

Qualifications

• 5+ years of experience in Account Management or related SaaS sales.
• Strong knowledge of sales processes and customer relationship management.

Responsibilities

• Designing solutions for small and mid-sized businesses' communication needs.
• Leading customer retention initiatives and managing the sales cycle.

Skills

Account Management

Sales Strategies

Customer Relationship Management

Communication Skills

Business Acumen

Multitasking

Problem Solving

Job description

Requirements

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross-selling opportunities within customer accounts.
• Success in building key customer relationships across different levels of personas, including key decision makers, champions, and C-level stakeholders to drive successful client outcomes, grow accounts, and increase revenue.
• Proactive communication with key customer contacts and advocates to understand their needs, build strategic roadmaps, and solicit feedback on our products and services to enhance their experience with Remote.
• Ability to create and execute sales strategies and tactics to consistently grow revenue per account.
• Able to develop, implement, and adapt proactive client strategies to achieve set goals.
• Confidently develop pipelines, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Ability to learn complex product solutions and a strong eagerness to develop new skills and competencies.
• Understanding of Remote’s services and its position within the industry.
• 5+ years of Account Management experience or related SaaS sales experience is preferable.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• Highly self-motivated with ambitions to be in a closing role.
• Self-directed, able to work independently, and as part of a team.
• Resilience and perseverance with a positive attitude.
• Able to perform under pressure.
• Strong business acumen.
• High level of integrity and work ethic.
• Efficient in multitasking, prioritization, and time management.
• Customer-obsessed with a clear desire to be in a customer-facing role.

What the job involves

• Understanding and designing solutions tailored to the communication needs of small and mid-sized businesses.
• Leading customer retention initiatives, participating in strategic events, and deepening relationships.
• Collaborating seamlessly with cross-functional teams to ensure customer success.
• Making a lasting impact on customer satisfaction and business growth.
• Meeting and exceeding sales quotas based on role level and managing the entire sales cycle for a portfolio of clients.
• Identifying new expansion, upsell, and cross-sell opportunities, and executing the sales process.
• Presenting Remote’s suite of services to existing customers and creating opportunities for upselling solutions.
• Owning the customer relationship from sale through to business completion.
• Maintaining frequent contact with customers and building strategic, partnership-based relationships.
• Designing solutions to meet the unique communication needs of small and mid-sized businesses.
• Generating customer retention initiatives and participating in key strategic events.
• Collaborating with cross-functional teams to ensure customer success.
• Reporting to: Senior Manager, Sales - Account Management.
• Team: AMER Sales.